Arpita Ravalji

• Attended to customers with quick and effective service, answered queries and complaints
• Conducted data entry for stock, customers, and prices
• Processed orders
• Stocked up shelves with dry goods
• Stocked up milk fridge with dairy goods
• Helped at the checkout to assist customers
• Helped produce in putting up fruits and vegetables
• Cleaned and locked up the shop at closing time.

Objective: Dedicated and detail-oriented professional with a proven track record in assessing and making access decisions in compliance with policy and legislation. Seeking to leverage extensive experience at Services Australia to contribute to organizational goals through effective decision-making, stakeholder support, and continuous improvement initiatives.

Professional Experience:

Services Australia -
[Current Position]

• Access Decision Maker Review and assess information to make access decisions in accordance with established policy and legislation.
  Research and review decisions related to routine and moderately complex cases with guidance from higher-classification staff.
  Respond to phone and email inquiries regarding access and eligibility, ensuring thorough information and effective support to internal and external stakeholders.
  Manage incoming correspondence and maintain high-quality record-keeping standards.
  Undertake data entry tasks with precision and attention to detail.
  Advise participants on the outcomes of their access decisions, as well as their rights and obligations.
  Support Team Leaders in implementing improvement strategies to address local quality issues and achieve branch goals and strategic objectives.
  

Key Achievements:

• Successfully contributed to the efficient and accurate assessment of access decisions for a diverse range of cases.
• Played a crucial role in maintaining high standards of data entry and record keeping.
• Demonstrated excellent communication skills by providing comprehensive information and support to stakeholders.
• Collaborated with Team Leaders to implement improvement strategies, contributing to the resolution of local quality issues.

Skills:

• Access Decision Making
• Policy and Legislation Compliance
• Research and Analysis
• Stakeholder Support
• Correspondence Management
• Data Entry and Record Keeping
• Communication and Interpersonal Skills
• Team Collaboration
• Continuous Improvement

• My role with Coles Supermarket focused on ensuring the smooth operation of the department for the duration of the shift and ensuring that service standards and operational objectives are met
• Key to the role was practicing exemplary leadership and communication skills
• Some of my duties included handling customer inquiries and complaints, managing and overseeing the customer services operations, coaching and developing of staff, managing all point-of-sale transactions, managing store inventory and maintaining visual merchandising, ensuring rotation of stocks, assisting in product ordering, product pricing and promotional activities, providing a strong focus on customer care and promotion of the range of company products to increase sales.

• Assisted customers in selecting and carrying purchased groceries
• Restocked and used supply items resourcefully to remove waste and maintain the lowest supply cost
• Maintained vigilance on theft, visitor shoplifting, and other illegal activities
• Ordered and maintained Grocery and Liquor
• Assisted customers with finding the products they needed
• Maintained a fast and accurate work pace
• Maintained the cleanliness and organization of the department.

• Resolved customer complaints via phone, email, mail, or social media
• Greeted customers warmly and ascertained problem or reason for calling
• Assisted with placement of orders, refunds, or exchanges
• Effectively managed all aspects of daily store activity
• Conducted stock-taking and display.