Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Certifications And Achievements
References
Timeline
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MAYY NGUYEN

Bankstown,Australia

Summary

Dynamic professional with extensive experience in program facilitation and community engagement at Zen Tea Lounge Foundation. Proven ability to enhance participant confidence and job readiness through customized mentoring strategies. Expertise in operational coordination and financial management, consistently achieving outstanding results in high-pressure environments. Strong skills in communication, problem-solving, and group management, fostering collaborative and effective learning experiences.

Overview

8
8
years of professional experience

Work History

Youth Facilitator (Contractor)

Zen Tea Lounge Foundation
Smithfield, NSW
07.2024 - Current
  • Spearheaded $0 Shop initiative, enhancing employment readiness and building participant confidence.
  • Delivered tailored training programs and one-on-one mentoring for personal and professional growth.
  • Oversaw daily shop operations to ensure mission-aligned productivity and participant engagement.
  • Coordinated assistants and volunteers to provide efficient project support.
  • Developed partnerships with local businesses and community groups to improve job placement opportunities.
  • Planned community events, teaching participants with intellectual disabilities essential life and work skills.
  • Entrusted with leadership responsibilities in absence of supervisors, making key decisions to maintain continuity.
  • Earned recognition for surpassing peers, establishing a trusted leadership role with consistent positive feedback.

Owner's Assistant (Casual)

Andrew Sydney Carport
Bankstown, NSW
12.2022 - Current
  • Streamlined administrative operations to support business owner through effective documentation and email management.
  • Enhanced client communication processes, contributing to business development and service delivery.
  • Maintained confidentiality while managing financial records and customer data.

Food and Beverage Attendant - In-room Dining

Crown Towers Sydney
Barangaroo, NSW
12.2021 - 12.2022
  • Executed orders in compliance with Crown standards to uphold brand integrity.
  • Prepared beverages, including cocktails, mocktails, and espresso coffee to meet diverse customer preferences.
  • Maintained hygiene standards in all beverage preparation areas to ensure safety and quality.
  • Delivered customer service aligned with Forbes standards for in-room fine dining experiences.
  • Ensured accuracy in cash and credit transactions to maintain financial integrity.
  • Assisted with stock rotation, guest requests, and internal communications to streamline operations.
  • Implemented strategies to enhance financial performance and service quality within team.
  • Managed data entry, document editing, and daily report generation using Oracle PeopleSoft and Intelity applications.

Digital Service Representative (Contract)

Service NSW Blacktown
Blacktown, NSW
12.2021 - 03.2022
  • Processed over 500 customer inquiries daily while maintaining high standards of professionalism.
  • Resolved billing problems, managed payments, and explained account details according to policy.
  • Encouraged internal collaboration and knowledge-sharing to enhance overall team productivity.

Supervisor / Content Creator (Part-time)

Kamomile Café
Sydney, NSW
02.2020 - 02.2021
  • Managed daily café operations including staff supervision and customer service.
  • Created engaging digital content to boost social media presence and brand loyalty.
  • Delivered prompt and efficient service during high-volume periods.

Food & Beverage Attendant

Branksome Hotel & Residences
Sydney, NSW
03.2019 - 03.2020
  • Delivered high-standard service and helped train new team members on procedures.

Banquet Attendant

Amora Hotel
Sydney, NSW
03.2018 - 07.2019
  • Supported setup and service for corporate and private events.
  • Maintained presentation standards and ensured guest satisfaction.

Food & Beverage Attendant

Crowne Plaza Newcastle
Newcastle, NSW
07.2017 - 01.2018
  • Provided exceptional guest service in a fast-paced hospitality environment.
  • Collaborated with kitchen and floor teams to ensure seamless event execution.

Education

Bachelor of Business - Hospitality Management

William Blue College at Torrens University
Sydney, NSW
01.2020

Skills

  • Administration & Office Support
  • Program Facilitation
  • Customer Service & Communication
  • Operational Coordination
  • Technical Tools
  • Team Leadership & Collaboration
  • Participant mentoring
  • Community engagement
  • Data entry
  • Communication skills
  • Time management
  • Financial management
  • Employee training

Volunteer Experience

Sculpture Exhibition Volunteer, Scenic World, Katoomba, NSW, 01/01/17, Assisted with guest services and event logistics at a large-scale cultural exhibition.

Languages

  • English, Fluent
  • Vietnamese, Fluent
  • Korean, Beginner
  • Mandarin, Beginner

Certifications And Achievements

  • Motivational Scholarship, Blue Mountains International Hotel Management School (BMIHMS), 01/01/16
  • Enhanced Admin Efficiency, Streamlined processes at Andrew Sydney Carport to improve strategic capacity and client service.
  • Customer Service Excellence, Recognized for managing high-volume service delivery with outstanding results.

References

References available upon request.

Timeline

Youth Facilitator (Contractor)

Zen Tea Lounge Foundation
07.2024 - Current

Owner's Assistant (Casual)

Andrew Sydney Carport
12.2022 - Current

Food and Beverage Attendant - In-room Dining

Crown Towers Sydney
12.2021 - 12.2022

Digital Service Representative (Contract)

Service NSW Blacktown
12.2021 - 03.2022

Supervisor / Content Creator (Part-time)

Kamomile Café
02.2020 - 02.2021

Food & Beverage Attendant

Branksome Hotel & Residences
03.2019 - 03.2020

Banquet Attendant

Amora Hotel
03.2018 - 07.2019

Food & Beverage Attendant

Crowne Plaza Newcastle
07.2017 - 01.2018

Bachelor of Business - Hospitality Management

William Blue College at Torrens University

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