Summary
Overview
Work History
Education
Skills
References
Timeline
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Mazen Hamid

Mazen Hamid

Mount Hunter,Australia

Summary

Results-driven professional with a proven track record of delivering exceptional service and driving productivity in fast-paced environments. Skilled in effective communication, conflict resolution, and building lasting relationships with clients. Consistently exceeds quality and productivity targets, leveraging strong problem-solving skills to drive success.

Overview

25
25
years of professional experience

Work History

Global Safety Security (Salesforce)

Southern Cross Protection
Sydney, NSW
03.2023 - Current
  • Monitor surveillance, conduct patrols, enhance security, ensure safe environment.
  • Identify security breaches, report issues, improve facility safety, maintain functionality.
  • Raise incident reports, document events, support safety measures, ensure compliance.
  • Streamlined communication processes to ensure swift incident management.
  • Supported administrative duties and event-related tasks.

Security Control Room Officer and ID Services

ISS Facility Services - Australia And New Zealand,
FedEx Head Office Mascot, NSW
09.2021 - 02.2023
  • Monitored site activities using CCTV to ensure system functionality.
  • Enhanced safety protocols by promptly responding to alarms.
  • Managed remote access points to ensure secure environments.
  • Maintained comprehensive records of system inspections.
  • Streamlined onboarding by registering new staff into ID systems.
  • Performed weekly duress testing remotely at all FedEx locations.

Airport Security Supervisor

ISS Facility Services - Australia And New Zealand
Sydney International Airport , NSW
11.2019 - 12.2022
  • Managed staff deployment to improve airport security operations, elevating team performance.
  • Boosted customer satisfaction by offering additional services, improving client relations.
  • Performed evaluations to maintain industry standard compliance.
  • Optimized workflows, improving procedures and
  • facilitating business development.
  • Facilitated team development through strategic interviews and training.
  • Strengthened client connections by identifying value-driven solutions.
  • Prepared detailed end-of-month reports to track performance metrics.
  • Directed team members to appropriate duty stations.
  • Organized shift schedules to achieve total support staff coverage.

Retail Security Officer

Securecorp
Bankstown, NSW
11.2020 - 09.2021
  • Ensured safe shopping by monitoring activities and responding to emergencies efficiently.
  • Recovered stolen items, aiding in loss prevention and enhancing store security.
  • Conducted patrols and enforced mall policies to maintain a secure environment.
  • Reported security and fire alarm issues, improving facility safety and functionality.
  • Developed effective loss prevention measures, boosting store security.

Security Guard

Anytime Services
Sydney, NSW
07.2019 - 09.2020
  • Secured Westpac HQ and branches through vigilant patrols and camera monitoring.
  • Reduced theft incidents at Coles by implementing strategic loss prevention measures.
  • Ensured safety at Telstra Exchanges by conducting thorough inspections and surveillance.
  • Protected personnel and property by effectively managing security protocols.
  • Conducted comprehensive loss prevention strategies for Coles Supermarket, significantly reducing inventory shrinkage and improving store profitability.

Baggage Service Agent

Dnata-sydney International Airport
Mascot, NSW
07.2011 - 07.2019
  • Resolved baggage issues, ensuring customer satisfaction and seamless travel experience.
  • Assisted passengers with luggage retrieval, enhancing efficiency in claim area.
  • Updated and maintained records for lost or delayed baggage, improving tracking accuracy.
  • Processed unclaimed luggage, ensuring security and compliance with airport protocols.
  • Handled cash transactions and reconciliations, supporting financial accuracy and accountability.

Customer Service Agent

Dnata Sydney International Airport
Mascot, NSW
07.2011 - 07.2019
  • Greeted international passengers, ensuring a welcoming experience.
  • Prepared travelers for flights, enhancing boarding efficiency.
  • Assisted passengers with special needs, improving accessibility.
  • Managed inquiries during delays, boosting customer satisfaction.
  • Adhered to security protocols, maintaining operational integrity.

Airport Security Officer

MSS Security
Sydney International Airport , NSW
02.2008 - 07.2019
  • Ensure Singapore airlines aircraft's are secure at all times adhering to security regulation.
  • Baggage search for United Airlines passengers embarking the flights.
  • Ensure the safety of patrons at various venues through out Sydney.
  • Checked tickets and passports for integrity to prevent fraudulent travel.
  • Screened passengers to counter safety threats.

Airport Security Officer

ISS Facility Services Australia Limited
Sydney International Airport , NSW
05.2006 - 02.2008
  • Conducted thorough aircraft and baggage security checks, ensuring compliance with safety protocols.
  • Assisted passengers with inquiries, enhancing customer satisfaction and streamlined boarding.
  • Operated x-ray equipment to identify suspect items, ensuring high standards of security.
  • Verified travel documents to prevent unauthorized access, maintaining secure travel environments.
  • Conducted thorough aircraft searches, ensuring compliance with security regulations and preventing unauthorized access to secure areas.

Cabinet Maker

apexaga showerscreen&wardrobes
Villawood, NSW
04.2004 - 05.2006
  • Cut glass, wood, and aluminum precisely for custom cabinetry.
  • Installed wardrobes and shower screens efficiently enhancing space utility.
  • Repaired cabinets ensuring longevity and functionality.
  • Applied installation expertise improving project completion times.
  • Contributed to team projects, fostering a collaborative work environment.

Senior Assistant Manager

Hungry Jack's
Wiley Park, NSW
01.2000 - 05.2003
  • Managed cash handling and reconciliations, ensuring accuracy and compliance.
  • Resolved customer complaints, enhancing satisfaction and loyalty.
  • Delegated tasks effectively, optimizing team productivity and store operations.
  • Adhered to OH&S policies, maintaining a safe and compliant work environment.
  • Conducted staff appraisals, fostering development and performance improvement.

Education

Certificate III - Aviation Ground Operation

NSW Education And Training
Mascot, NSW

Certificate III - Tourism-TourWholesaling

TAFE NSW - Bankstown
Bankstown, NSW

Certificate I - Work Skills-Tour Guide

TAFE NSW - Bankstown
Bankstown, NSW

Course - Work Skills - Tourism Industry

TAFE NSW - Bankstown
Bankstown, NSW

Year 11 Preliminary Certificate - undefined

Sir Joseph Banks High School
Revesby, NSW

Year 10 High School Certificate - undefined

Sir Joseph Banks High School
Revesby, NSW

Skills

  • Passenger assistance
  • Safety protocols
  • Worldtracer
  • Baggage inspections
  • Behavioral observations
  • First aid
  • RSA
  • RSAT
  • Customer Service
  • Risk management
  • Training
  • PPE use
  • Supervision
  • Problem resolution
  • Relationship building
  • Working with childrens Check

References

Anna Szymanski

Dnata

anna.Szymanski@dnata.com.au, 0412 263 569

Kathy Homayed

Dnata

kathy.homayed@dnata.com.au, 0414 188 936

Martina Barkho

Dnata

martina.barkho@dnata.com.au, 0403 730 700

Robert Nedelkovski

IFS

robert.nedelkovski@au.issworld.com, 0403 601 987

William Hullt

Salesforce Global Safety & Security

whullt@salesforce.com, 0425 515 388

Timeline

Global Safety Security (Salesforce)

Southern Cross Protection
03.2023 - Current

Security Control Room Officer and ID Services

ISS Facility Services - Australia And New Zealand,
09.2021 - 02.2023

Retail Security Officer

Securecorp
11.2020 - 09.2021

Airport Security Supervisor

ISS Facility Services - Australia And New Zealand
11.2019 - 12.2022

Security Guard

Anytime Services
07.2019 - 09.2020

Baggage Service Agent

Dnata-sydney International Airport
07.2011 - 07.2019

Customer Service Agent

Dnata Sydney International Airport
07.2011 - 07.2019

Airport Security Officer

MSS Security
02.2008 - 07.2019

Airport Security Officer

ISS Facility Services Australia Limited
05.2006 - 02.2008

Cabinet Maker

apexaga showerscreen&wardrobes
04.2004 - 05.2006

Senior Assistant Manager

Hungry Jack's
01.2000 - 05.2003

Certificate III - Aviation Ground Operation

NSW Education And Training

Certificate III - Tourism-TourWholesaling

TAFE NSW - Bankstown

Certificate I - Work Skills-Tour Guide

TAFE NSW - Bankstown

Course - Work Skills - Tourism Industry

TAFE NSW - Bankstown

Year 11 Preliminary Certificate - undefined

Sir Joseph Banks High School

Year 10 High School Certificate - undefined

Sir Joseph Banks High School
Mazen Hamid