Mazen Hamid
Mount Hunter,Australia
Summary
Results-driven professional with a proven track record of delivering exceptional service and driving productivity in fast-paced environments. Skilled in effective communication, conflict resolution, and building lasting relationships with clients. Consistently exceeds quality and productivity targets, leveraging strong problem-solving skills to drive success.
Overview
25
25
years of professional experience
Work History
Global Safety Security (Salesforce)
Southern Cross Protection
Sydney, NSW
03.2023 - Current
- Monitor surveillance, conduct patrols, enhance security, ensure safe environment.
- Identify security breaches, report issues, improve facility safety, maintain functionality.
- Raise incident reports, document events, support safety measures, ensure compliance.
- Streamlined communication processes to ensure swift incident management.
- Supported administrative duties and event-related tasks.
Security Control Room Officer and ID Services
ISS Facility Services - Australia And New Zealand,
FedEx Head Office Mascot, NSW
09.2021 - 02.2023
- Monitored site activities using CCTV to ensure system functionality.
- Enhanced safety protocols by promptly responding to alarms.
- Managed remote access points to ensure secure environments.
- Maintained comprehensive records of system inspections.
- Streamlined onboarding by registering new staff into ID systems.
- Performed weekly duress testing remotely at all FedEx locations.
Airport Security Supervisor
ISS Facility Services - Australia And New Zealand
Sydney International Airport , NSW
11.2019 - 12.2022
- Managed staff deployment to improve airport security operations, elevating team performance.
- Boosted customer satisfaction by offering additional services, improving client relations.
- Performed evaluations to maintain industry standard compliance.
- Optimized workflows, improving procedures and
- facilitating business development.
- Facilitated team development through strategic interviews and training.
- Strengthened client connections by identifying value-driven solutions.
- Prepared detailed end-of-month reports to track performance metrics.
- Directed team members to appropriate duty stations.
- Organized shift schedules to achieve total support staff coverage.
Retail Security Officer
Securecorp
Bankstown, NSW
11.2020 - 09.2021
- Ensured safe shopping by monitoring activities and responding to emergencies efficiently.
- Recovered stolen items, aiding in loss prevention and enhancing store security.
- Conducted patrols and enforced mall policies to maintain a secure environment.
- Reported security and fire alarm issues, improving facility safety and functionality.
- Developed effective loss prevention measures, boosting store security.
Security Guard
Anytime Services
Sydney, NSW
07.2019 - 09.2020
- Secured Westpac HQ and branches through vigilant patrols and camera monitoring.
- Reduced theft incidents at Coles by implementing strategic loss prevention measures.
- Ensured safety at Telstra Exchanges by conducting thorough inspections and surveillance.
- Protected personnel and property by effectively managing security protocols.
- Conducted comprehensive loss prevention strategies for Coles Supermarket, significantly reducing inventory shrinkage and improving store profitability.
Baggage Service Agent
Dnata-sydney International Airport
Mascot, NSW
07.2011 - 07.2019
- Resolved baggage issues, ensuring customer satisfaction and seamless travel experience.
- Assisted passengers with luggage retrieval, enhancing efficiency in claim area.
- Updated and maintained records for lost or delayed baggage, improving tracking accuracy.
- Processed unclaimed luggage, ensuring security and compliance with airport protocols.
- Handled cash transactions and reconciliations, supporting financial accuracy and accountability.
Customer Service Agent
Dnata Sydney International Airport
Mascot, NSW
07.2011 - 07.2019
- Greeted international passengers, ensuring a welcoming experience.
- Prepared travelers for flights, enhancing boarding efficiency.
- Assisted passengers with special needs, improving accessibility.
- Managed inquiries during delays, boosting customer satisfaction.
- Adhered to security protocols, maintaining operational integrity.
Airport Security Officer
MSS Security
Sydney International Airport , NSW
02.2008 - 07.2019
- Ensure Singapore airlines aircraft's are secure at all times adhering to security regulation.
- Baggage search for United Airlines passengers embarking the flights.
- Ensure the safety of patrons at various venues through out Sydney.
- Checked tickets and passports for integrity to prevent fraudulent travel.
- Screened passengers to counter safety threats.
Airport Security Officer
ISS Facility Services Australia Limited
Sydney International Airport , NSW
05.2006 - 02.2008
- Conducted thorough aircraft and baggage security checks, ensuring compliance with safety protocols.
- Assisted passengers with inquiries, enhancing customer satisfaction and streamlined boarding.
- Operated x-ray equipment to identify suspect items, ensuring high standards of security.
- Verified travel documents to prevent unauthorized access, maintaining secure travel environments.
- Conducted thorough aircraft searches, ensuring compliance with security regulations and preventing unauthorized access to secure areas.
Cabinet Maker
apexaga showerscreen&wardrobes
Villawood, NSW
04.2004 - 05.2006
- Cut glass, wood, and aluminum precisely for custom cabinetry.
- Installed wardrobes and shower screens efficiently enhancing space utility.
- Repaired cabinets ensuring longevity and functionality.
- Applied installation expertise improving project completion times.
- Contributed to team projects, fostering a collaborative work environment.
Senior Assistant Manager
Hungry Jack's
Wiley Park, NSW
01.2000 - 05.2003
- Managed cash handling and reconciliations, ensuring accuracy and compliance.
- Resolved customer complaints, enhancing satisfaction and loyalty.
- Delegated tasks effectively, optimizing team productivity and store operations.
- Adhered to OH&S policies, maintaining a safe and compliant work environment.
- Conducted staff appraisals, fostering development and performance improvement.
Education
Certificate III - Aviation Ground Operation
NSW Education And Training
Mascot, NSWCertificate III - Tourism-TourWholesaling
TAFE NSW - Bankstown
Bankstown, NSWCertificate I - Work Skills-Tour Guide
TAFE NSW - Bankstown
Bankstown, NSWCourse - Work Skills - Tourism Industry
TAFE NSW - Bankstown
Bankstown, NSWYear 11 Preliminary Certificate - undefined
Sir Joseph Banks High School
Revesby, NSWYear 10 High School Certificate - undefined
Sir Joseph Banks High School
Revesby, NSWSkills
- Passenger assistance
- Safety protocols
- Worldtracer
- Baggage inspections
- Behavioral observations
- First aid
- RSA
- RSAT
- Customer Service
- Risk management
- Training
- PPE use
- Supervision
- Problem resolution
- Relationship building
- Working with childrens Check
References
Anna Szymanski
Dnata
anna.Szymanski@dnata.com.au, 0412 263 569
Kathy Homayed
Dnata
kathy.homayed@dnata.com.au, 0414 188 936
Martina Barkho
Dnata
martina.barkho@dnata.com.au, 0403 730 700
Robert Nedelkovski
IFS
robert.nedelkovski@au.issworld.com, 0403 601 987
William Hullt
Salesforce Global Safety & Security
whullt@salesforce.com, 0425 515 388
Timeline
Global Safety Security (Salesforce)
Southern Cross Protection
03.2023 - Current
Security Control Room Officer and ID Services
ISS Facility Services - Australia And New Zealand,
09.2021 - 02.2023
Retail Security Officer
Securecorp
11.2020 - 09.2021
Airport Security Supervisor
ISS Facility Services - Australia And New Zealand
11.2019 - 12.2022
Security Guard
Anytime Services
07.2019 - 09.2020
Baggage Service Agent
Dnata-sydney International Airport
07.2011 - 07.2019
Customer Service Agent
Dnata Sydney International Airport
07.2011 - 07.2019
Airport Security Officer
MSS Security
02.2008 - 07.2019
Airport Security Officer
ISS Facility Services Australia Limited
05.2006 - 02.2008
Cabinet Maker
apexaga showerscreen&wardrobes
04.2004 - 05.2006
Senior Assistant Manager
Hungry Jack's
01.2000 - 05.2003
Certificate III - Aviation Ground Operation
NSW Education And Training
Certificate III - Tourism-TourWholesaling
TAFE NSW - Bankstown
Certificate I - Work Skills-Tour Guide
TAFE NSW - Bankstown
Course - Work Skills - Tourism Industry
TAFE NSW - Bankstown
Year 11 Preliminary Certificate - undefined
Sir Joseph Banks High School
Year 10 High School Certificate - undefined
Sir Joseph Banks High School