Mazviita Foto
Gailes,QLD
Summary
Knowledgeable Project Worker and ideas pundit with remarkable skills in organising, customer service, communication and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimise office team performance. Punctual and driven with strong proficiency in Microsoft software and customer relations.
Overview
8
8
years of professional experience
Work History
Project Administration Officer
Barkly Regional Council
Tennant Creek, NT
04.2022 - 02.2024
- Generated and sent customer invoices, submitted payments and updates accounts.
- Set appointments and managed meeting schedule.
- Created reports using advanced data management and software skills.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Assisted team with timely and accurate administrative work covering multiple remote sites.
- Achieved timeline and quality targets when organizing large volume of records.
- Updated company website.
- Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
- Identified and resolved complex problems impacting operations management and business direction.
- Used emotional intelligence to work in alignment with indigenous communities during workgroups
- Provided secretariat support during governance table meetings
- Supported meetings and project updates by collecting, arranging and distributing supporting materials.
- Conducted walk-throughs with clients to identify rework needs and answer client questions.
Chief Executive Officer
The Extraordinary Mat Co
Brisbane, QLD
03.2021 - 04.2022
- Oversaw general operations, analyzing results to develop long-term company plans.
- Demonstrated sound fiscal management and operated within approved budgets while utilizing resources at maximum
- Initiated public relations opportunities with stakeholders to increase awareness and aid fundraising.
- Directed or conducted studies or researched on issues affecting areas of responsibility.
- Analyzed legislation, laws and public policy and recommended changes to promote and support interests of general population and special groups
- Organized and approved promotional campaigns.
- Recommended improvements to established business processes, enabling better project turnaround timeframes.
- Assigned tasks to appropriate resources within company.
- Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks
- Traveled to customer sites to keep projects on schedule while maintaining high quality.
- Applied project management tools and techniques, driving project-related change management.
- Leveraged project management software to facilitate project workflow.
Customer Service Representative
Sydney Water
Sydney, NSW
03.2020 - 03.2021
- In this role my main responsibility was assisting the Property Team in the management of property leases and the acquisition of land for Sydney Water
- Engaged in didactic discourse with internal and external stakeholders to acquire congruent well-being's.
- Assisted the Property Team with the acquisition of land for wastewater and water pumping stations.
- Regularly reported on progress internally and externally.
- Used the Tap In system to analyse and approve trade waste agreement applications.
- Provided primary client support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Met forecast delivery timeframes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanour.
Dispute Resolution Specialist
Transport for NSW
Sydney, NSW
04.2017 - 02.2020
- Facilitated communication and collaboration among disputants using mediation methods.
- Specialized in negotiation and resolution of environmental conflicts involving natural resource allocation and regional development planning.
- Arranged appointments between parties for mediation.
- Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
- Determined extent of liability by reviewing evidence, laws and administrative or judicial precedents.
- Educated disputants on laws, regulations and procedures applying to cases and potential legal roadblocks for proposed solutions.
- Prepared for hearings by reviewing laws and regulations.
- Readied settlement paperwork for signature.
- Delivered conclusions on mediation cases.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
Customer Service Officer
St George
Sydney, NSW
01.2016 - 03.2017
- Assisted customers fill out deposit and withdrawal slips.
- Disbursed money to customers.
- Checked for photo identification.
- Met and exceeded customer expectations.
- Referred customers to specialised staff.
- Made alterations to existing savings and cheque accounts.
- Handled enquiries for home, car and personal loans.
- Handled enquiries on internet services.
- Handled cash transactions and cash balancing.
- Processed RTG\\'s and Overseas transfers.
- Promoted bank products and services.
- Changed statement of account cycles.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
International Studies Majoring in Economics -
UQ
BrisbaneSkills
- I am able to develop trusted relationships with internal and external stakeholders
- Strong IT and MS Office literacy, with the ability to learn new software packages
- Google earth pro
- Waste management
- Spider system
- Ability to work and relate with people from different cultural backgrounds
- English language (native)
- Shona language (native)
- French language (intermediate)
- Document Control
- Database Administration
- Schedule Maintenance
- File Management
- Recordkeeping and File Management
Timeline
Project Administration Officer
Barkly Regional Council
04.2022 - 02.2024
Chief Executive Officer
The Extraordinary Mat Co
03.2021 - 04.2022
Customer Service Representative
Sydney Water
03.2020 - 03.2021
Dispute Resolution Specialist
Transport for NSW
04.2017 - 02.2020
Customer Service Officer
St George
01.2016 - 03.2017
International Studies Majoring in Economics -
UQ
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