Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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MAZZY NORRIS

Mullumbimby,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Degani
02.2024 - 05.2024
  • Crafted high quality coffee beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.

Operations Coordinator

JBL Projects
10.2022 - 12.2023
  • Managed internal operational standards and productivity targets.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Scheduled employees for work, taking into account job location, traffic and employee strengths.
  • Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.

Shift Manager

McDonalds
03.2022 - 12.2022
  • Crafted coffee beverages and occasionally prepared and served food to customers.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.

Crew Trainer/Barista

McDonalds
06.2020 - 03.2022
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.

Education

John Paul College

Skills

  • Reliable
  • Excellent Communicator
  • Espresso Machine Operation
  • Safe Food Handling
  • Team Player
  • Opening and closing duties
  • Exceptional customer service
  • Microsoft Office Suite

References

  • Will, Degani Store Manager, 0491870991
  • Jack Murphy, JBL Projects Managing Director, 0425 884 517, Jack@jblprojects.com
  • Mirrami Kimpton, Mcdonalds Restaurant Manager, 0457179087, Mirrakimpton@hotmail.com

Certification

  • Responsible Service of Alcohol Certification
  • First Aid Certification
  • CPR Certificate
  • Basic Fire Certification
  • Basic Barista Course

Timeline

Barista

Degani
02.2024 - 05.2024

Operations Coordinator

JBL Projects
10.2022 - 12.2023

Shift Manager

McDonalds
03.2022 - 12.2022

Crew Trainer/Barista

McDonalds
06.2020 - 03.2022

John Paul College

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MAZZY NORRIS