Mazzy Norris
Palm Beach
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Liquid Things
Palm Beach
03.2025 - Current
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Managed inventory levels by ordering products based on projected needs while maintaining cost-effective practices.
- Independently performed opening and closing duties, ensuring that the restaurant was prepared for daily operations, or securely closing down at the end of the day, including cash reconciliation.
Head Barista
Uncle Toms
Byron Bay
04.2024 - 02.2025
- Independently performed opening and closing duties, ensuring that the restaurant was prepared for daily operations, or securely closing down at the end of the day, including cash reconciliation.
- Developed a loyal customer base by fostering strong relationships, and consistently delivering high-quality beverages.
- Trained new employees on café policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Created a wide variety of hot and cold drinks in average shifts, with consistently positive customer satisfaction.
Barista
Degani
Frankston
02.2024 - 05.2024
- Crafted high-quality coffee beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Independently performed opening and closing duties, ensuring that the restaurant was prepared for daily operations, or securely closing down at the end of the day, including cash reconciliation.
Operations Coordinator
JBL Projects
Langwarrin
10.2022 - 12.2023
- Scheduled employees for work, taking into account job location, traffic, and employee strengths.
- Supported month-end closing procedures by reconciling accounts receivable ledgers, and preparing aging reports for management review.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Ensured compliance with industry regulations, keeping accurate records, and managing audits as required.
Shift Manager
McDonald's
Langwarrin
03.2022 - 12.2022
- Supervised employees and oversaw quality compliance with company standards.
- Exercised composure under pressure and in escalated customer service scenarios.
- Conducted food safety assessments to ensure compliance with local, state and federal regulations.
- Ensured that all opening and closing duties were completed accurately.
Crew Trainer/Barista
McDonald's
Langwarrin
06.2020 - 03.2022
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Trained other employees in customer service, food safety, and performance requirements
- Collaborated with management to identify areas of improvement and develop comprehensive training programs
Education
Certificate of VCE -
John Paul College
Frankston, VICCertification
- Responsible Service of Alcohol Certification
- First Aid Certification
- CPR Certificate
- Basic Fire Certification
- Basic Barista Course
References
- Carol Brooker - Uncle Toms Store Owner - 0417 695 736 - Carol@uncletoms.com.au
- Will - Degani Store Manger - 0491 870 991
- Jack Murphy - JBL Projects Managing Director - 0425 884 517 - Jackmurphy@jblprojects.com
Timeline
Barista
Liquid Things
03.2025 - Current
Head Barista
Uncle Toms
04.2024 - 02.2025
Barista
Degani
02.2024 - 05.2024
Operations Coordinator
JBL Projects
10.2022 - 12.2023
Shift Manager
McDonald's
03.2022 - 12.2022
Crew Trainer/Barista
McDonald's
06.2020 - 03.2022
Certificate of VCE -
John Paul College
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