MBALENHLE THWALA
Maidstone
Summary
A compassionate and dedicated Support Worker with a strong understanding of the needs of vulnerable individuals. Proficient in delivering high standards of care while ensuring the safety and well-being of clients. Experienced in working collaboratively with team members to provide consistent, person-centered support.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Community Care Worker
Expertise Home Care
2025.03 - 2026.04
- Administered and prompted medication in line with care plans and documented usage.
- Provided personal care, including assistance with washing, bathing, dressing, and toileting.
- Performed light household tasks such as cleaning, laundry, and bed-making.
- Offered emotional support and companionship to mitigate isolation and promote well-being.
- Supported clients in attending appointments, social activities, and community outings.
- Monitored clients’ physical and emotional health, reporting any changes or concern.
- Maintained accurate daily records and communicated effectively with the care team.
- Ensured all care was delivered in a way that respected dignity, independence, and choice.
Care Support Worker
Profound Housing and support Ltd
2024.03 - 2025.02
- Developed positive relationships with clients achieving 80% satisfaction score in spot check.
- Accomplished social inclusion through support of individual interests, hobbies and activities.
- Collaborated with clients to cultivate life skills to live safely and independently.
- Prevented 90% incidents and falls by ensuring cleanliness and tidiness of clients homes.
- Achieved 95% satisfaction rate among clients with learning disabilities, Autism and mental health disorders by implementing person-centered care.
- Coordinated with team members to provide immediate support through Intervention plans adopted by the organization in crisis resolutions.
- Documented and reported service user care data into electronic charts with 100% accuracy.
Care Assistant
StellaCareNW
2023.06 - 2024.03
- Achieved personal cleanliness and hygiene through providing compassionate personal care such as washing and dressing, maintaining privacy and dignity at all times.
- Accomplished independence by empowering clients to remain as independent as possible.
- Enhanced the quality of life of clients with dementia by planning and delivering meaningful, appropriate activities provided by the organisation.
- Established positive relations with service users by providing consistent compassionate care through emotional support and understanding.
- Achieved 0% incidents in hoist operations by following all safety measures and effective communication techniques.
- Helped clients to consistently meet nutritional needs by supporting with meal preparation and eating encouragement.
Healthcare Assistant
Mpilo Hospital
2018.06 - 2023.05
- Recorded weight and height measurements, blood pressure and blood sugar levels.
- Provided incontinence care and bed baths, maintaining 100% patient dignity at all times.
- Supported bed-ridden patients through regular repositioning and chair-based exercise, helping to prevent sores, joint degeneration and blood clotting.
- Carried out safe, secure manual handling, promoting independence whilst assisting patients with mobility.
- Recorded vital signs and other metrics to inform care team of ongoing progress.
Education
GCSEs - Ordinary Level
St James Girls High
Zimbabwe 2008.01 - 2011.01
Skills
- Critical thinking
- Mental Health Awareness
- Palliative care
- Safeguarding
- Risk Assessment
- Empathy
- Team work
- Positive Behaviour support models
- Complex care
- Communication skills
Certification
Care Certificate
Mandatory care training
References
References available upon request.
ADDITIONAL INFORMATION
- Full Right to work
- Full UK Driver’s License
- Own car
Timeline
Community Care Worker
Expertise Home Care
2025.03 - 2026.04
Care Support Worker
Profound Housing and support Ltd
2024.03 - 2025.02
Care Assistant
StellaCareNW
2023.06 - 2024.03
Healthcare Assistant
Mpilo Hospital
2018.06 - 2023.05
GCSEs - Ordinary Level
St James Girls High
2008.01 - 2011.01