Mbiya (Chantal) Kayembe
Sydney Olympic Park,NSW
Summary
Efficient Receptionist Intern known for high productivity and ability to complete tasks swiftly. Skilled in customer service, data entry,styling and taking on leadership roles . Excel in communication, time management, and problem-solving, ensuring smooth front desk operations and positive client interactions.Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist Intern
Mama Jacky’s Beauty Lounge (African Supply Store)
Merrylands 2160, NSW
10.2024 - 05.2025
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct office
- Resolved customer problems and complaints
- Handled cash transactions and maintained sales and payments records accurately
- Maintained confidentiality of information regarding clients and company
- Ordered office supplies when needed.
- Assisted with special projects as requested by senior management team.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Coordinated pick-up and delivery of express mail services.
Store Person
JD sports | Officeworkforce
Parramatta, North Rocks , NSW
03.2023 - 03.2025
- Scanned and verified UPC codes for all products to aid in identification
- Scanned packages and boxes and moved to loading dock for shipment
- Checked packing slips and other documentation to appropriately box items
- Printed labels, packaged boxes, and loaded into outbound containers
- Operated manual pallet jacks to move merchandise
- PDD gun trained | Voice picking trained
Personal Care Worker
Preveen Kaur @Hillside Aged Care Facility
Figtree , NSW
10.2021 - 10.2023
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Documented process notes and BP results
- Monitored and assisted residents through individual service plans
- Provided safe mobility support to help patients move around personal and public spaces
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Used Software and Software to maintain records of services performed and apparent condition of patients
Education
Bachelor Degree In Business And Leadership - Western University
Western University Liverpool
100 Macquarie St Liverpool NSW 2170 Australia02-2025
High School Diploma -
Keira High School
Lysaght Street Fairy Meadow NSW 251911-2021
Health Service Assistance TVET Course
Wollongong Tafe Campus
Certificate 3 Skills
- Project management
- Leadership management
- Customer service
- Microsoft Office
- Time management
- Problem solving
- Records management
- Analytical thinking
- Office management
- Multi-line telephone skills
- Reception management
- Office supply inventory control
Certification
- RSA and RCG competency card | certificate (Liquor and Gaming licence)
Accomplishments
- Awarded 'Employee of the Year' for surpassing sales targets and enhancing customer satisfaction
- Recognised for excellent customer service with a 92% satisfaction rate in feedback surveys
- Member of the Marketing Society
- Volunteered at charity fundraising events
Websites
Languages
English
First Language
Swahili
Proficient (C2)
C2
Shona
Upper Intermediate (B2)
B2
Affiliations
- Content Creator | Fashion And Retail Assistant (Wardrobe Stylist |Personal Stylist)
- Creative Director | Marketing
- DJ | MC (In Training)
- Weekly Fellowship Session | Bibles Studies Leader
- Nutrition And Fitness Lifestyle
Timeline
Receptionist Intern
Mama Jacky’s Beauty Lounge (African Supply Store)
10.2024 - 05.2025
Store Person
JD sports | Officeworkforce
03.2023 - 03.2025
Personal Care Worker
Preveen Kaur @Hillside Aged Care Facility
10.2021 - 10.2023
Bachelor Degree In Business And Leadership - Western University
Western University Liverpool
High School Diploma -
Keira High School
Health Service Assistance TVET Course
Wollongong Tafe Campus