Melanie Campion
Springfield Lakes,Australia
Summary
A trustworthy individual who is comfortable in a fast-paced and busy environment, while being able to stay calm under pressure. Client-focused, ensuring high standards of service.
Seeking a new position to use skills and personality to benefit the company with willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Marketing Assistant
Dyson
10.2023 - Current
- Conducted market research to gather insights on consumer preferences, behaviours, and trends.
- Analyzed data and interpreted market research findings to identify opportunities for product improvement and increase sales.
- Implemented Microsoft Excel and other Microsoft programs to increase my efficiency in marketing tasks.
- Utilized analytics tools to track product performance and optimized marketing efforts for maximum return of investment.
- Monitored competitor activities and industry developments to stay informed about market trends and opportunities.
- Conducted customer surveys and feedback analysis to gather insights and enhance customer satisfaction.
- Used Microsoft teams to attend meetings, and communicate with colleagues.
Customer Relations Assistant
Fella Hamilton
04.2023 - Current
- Provided personalized styling consultations to clients seeking full outfits for special occasions.
- Researched into clients needs and ensured the outfits suited their unique tastes and preferences while considering the boutique's premium offerings.
- Provided exceptional customer service and built rapport with customers.
- Displayed a strong sales technique with the ability to meet or exceed sales targets.
- Experience with upselling and cross-selling to maximize sales opportunities.
- Knowledge of visual merchandising principles to create attractive displays.
- Familiarity with the products and inventory in the store.
- Proficiency in using point of sale systems for processing transactions.
Multimedia Specialist
Freelance
02.2023 - 10.2023
- Created a strong social media presence and maintained a digital portfolio to attract various clientele for personal and private commissions.
- Conducted thorough research to better understand target audiences, creating more impactful multimedia content.
- Produced high-quality work for private clients, including tattoo designs, business cards, album covers, brochures, and character design commissions.
- Worked closely with every client to realize their dreams, advising on quality and eye-catching designs.
- Collaborated with a small gaming company to design content for a role-playing game called Coven, designing overhead environmental maps, tokens, and concept art for multimedia applications including PC, mobile phone and tablet, and physical print format.
- Hosted regular meetings across teams and zoom to discuss the direction and style of the designs I created for the clients.
Customer Service Assistant
Lidl UK
08.2016 - 06.2022
- Exceeded team goals in a fast-paced environment, collaborating with fellow staff members to deliver the best solutions to any issues.
- Proactively researched the product range, recommending merchandise based on customer needs.
- Addressed customer complaints professionally, providing appropriate solutions for continued customer satisfaction.
- Coordinated media for charitable events, designing and distributing flyers for various charities which were sponsored by the company.
Contract Graphic Designer
P&A Group
08.2020 - 01.2021
- Worked as a freelance graphic designer to assist the company in the preparation of their new brochure.
- Digitally edited photographs of various timber products manufactured by the company itself.
- Enhanced around 100 images using Adobe Photoshop and a Wacom graphics tablet.
- Attended regular Zoom meetings to discuss the style of the brochure.
- Collaborated with photographers to select the best images for publication, ensuring cohesive visual storytelling.
- Managed image library, maintaining an organized and easily accessible archive of all photographic assets.
- Liaised with art directors and designers to ensure consistency in brand identity across all visual materials.
- Implemented color management processes, guaranteeing accurate representation of colors across various print platforms.
Administrative Specialist
Bryn Thomas Cranes Ltd.
06.2012 - 04.2016
- Managed a strong social media presence for the company, including publishing and editing posts online.
- Designed a graphic logo for the sister company; BJW Cranes Limited for use online, in office documents, and as decals on the company vehicles and plant machinery.
- Built and maintained an excellent rapport with both customers and clients, answering queries both online and over the phone, while keeping a professional and friendly tone.
- Made use of the full Microsoft Office package to complete various administrative tasks, as well as a sophisticated computer software called InspHire to manage daily operations, book contracts and provide clients with quotations and VAT invoices.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
Education
Diploma of Arts - Games And 3D Design
Canterbury Technical Institute
Brisbane, QLD02.2024
NVQ Level 5 - Teaching English As A Second Language
TEFL
Online06.2020
Bachelor of Arts - Design And Animation
Glyndwr University
Wales, UK07.2009
High School Diploma -
St Richard Gwyn Roman Catholic High School
Wales, UK07.2006
Skills
- Administrative Support
- Document Proofreading
- Database Administration
- Scheduling
- Digital content generation
- Organization, prioritizing, and multi-tasking
References
References available on request.
Timeline
Marketing Assistant
Dyson
10.2023 - Current
Customer Relations Assistant
Fella Hamilton
04.2023 - Current
Multimedia Specialist
Freelance
02.2023 - 10.2023
Contract Graphic Designer
P&A Group
08.2020 - 01.2021
Customer Service Assistant
Lidl UK
08.2016 - 06.2022
Administrative Specialist
Bryn Thomas Cranes Ltd.
06.2012 - 04.2016
Diploma of Arts - Games And 3D Design
Canterbury Technical Institute
NVQ Level 5 - Teaching English As A Second Language
TEFL
Bachelor of Arts - Design And Animation
Glyndwr University
High School Diploma -
St Richard Gwyn Roman Catholic High School
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