Mchaylee Badge
Cairns
Summary
Professional with strong experience in child welfare and family support. Proven ability to build relationships with children and families, assess needs, and develop effective care plans. Highly collaborative team member focused on achieving positive outcomes, adaptable to changing circumstances, and reliable in high-pressure environments. Skilled in crisis intervention, case management, and advocacy.
Developed exceptional communication and crisis management skills in supportive and challenging environment. Excel at building trust and rapport with individuals from diverse backgrounds and navigating complex situations. Seeking to leverage these transferrable skills in new role that allows for meaningful contributions and professional growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Support Coordinator
Intergrated Family & Youth Services
02.2022 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Worked with other departmental staff to answer questions and resolve problems.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
BSW Field Placement
Integrated Family & Youth Services
08.2021 - 02.2022
- Managing a caseload as support coordinator – collaboratively working with carers, IFYS and the Department of Child Safety to ensure children are given the best opportunities to reach their full potential
- Assessing people interested in becoming carers using open ended questions, active listening, observation, note taking and assessment writing
- Providing support to ensure carers are meeting the Standards of Care, the Rights of Children in Care and following policies and procedures if a carer breaches them
- Partake in training – Understanding and Preventing Child Sexual Exploitation, FASD, Therapeutic Crisis Intervention
- Understanding and implementing effective theories and approaches to meet the organizational vision – strengths-based, solution-focused, attachment theory and collaboration
- Understanding the importance of confidentiality for children and carers and if unsure seeking guidance from a supervisor or colleague to ensure that policies are upheld
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
BSW Field Placement
Atherton Community, Allied and Mental Health
02.2021 - 06.2021
- Navigating the complex systems within Queensland Health to deliver the best support for patients by directing them to the appropriate service providers and community resources
- Working within a multidisciplinary team to provide clinical care for patients; effectively and professionally responding to ethical dilemmas that come with this territory
- Managing a small caseload – psychosocial assessments, documenting in a patient’s chart (handwritten and digitally), making referrals to Queensland Government services (MAC, OPERA, RACF)
- Coordinating with the multidisciplinary team to provide a patient with emotional and practical support (family meetings)
- Effectively communicating in person, via phone and email with team members, patients, families, and other service providers – Centrelink and Housing
- Understanding the importance of the Australian Association of Social Work Code of Ethics and applying it into practice, including supervision, professional values, and respect for diversity
- Adapting my interpersonal skills and procedures when facilitating home visits to maintain safety whilst providing the best care for an individual
- Working closely with the hospital’s First Nations Health Officer to uphold cultural safety and sensitivity with inpatients and outpatients, referrals, and community support
- Experiencing a range of patients (bereavement, palliative care, inpatient and outpatient) and understanding the appropriate theoretical frameworks that will guide practice (family models, systems and ecological theory, narrative or storytelling, critical theory)
Bar and Gaming Attendant/Food Service
The Gateway Hotel, Mareeba
01.2019 - 01.2020
- Providing quality service to all patrons and having a solid understanding of drink and food products
- Ensuring the highest level of cleanliness, safety and compliance with licensing requirements, Qld Health standards throughout the pandemic and the organization’s cash handling procedures
- Creating an enjoyable and safe environment for regular and new patrons by refusing service to unduly intoxicated or disorderly patrons
- Refusal of service to underage persons
- Warmly welcoming restaurant guests, seating them, accurately recording food and drink orders, and serving meals promptly
- Demonstrating solid knowledge of RSA rules and regulations and enabling appropriate enforcement
Bar and Gaming Attendant/Food Service
Shamrock Hotel, Townsville
01.2018 - 01.2019
- Providing quality service to all patrons and having a solid understanding of drink and food products
- Ensuring the highest level of cleanliness, safety and compliance with licensing requirements, Qld Health standards throughout the pandemic and the organization’s cash handling procedures
- Creating an enjoyable and safe environment for regular and new patrons by refusing service to unduly intoxicated or disorderly patrons
- Refusal of service to underage persons
- Warmly welcoming restaurant guests, seating them, accurately recording food and drink orders, and serving meals promptly
- Demonstrating solid knowledge of RSA rules and regulations and enabling appropriate enforcement
Bar and Gaming Attendant/Food Service
Dunwoody’s Tavern, Cairns
01.2013 - 01.2016
- Delivering top quality bar service and ensuring all drinks and products are presented to the highest standards
- Strong knowledge of bar products and familiar with product offerings
- Ensuring the highest level of cleanliness, safety and compliance with the industries requirements and the organization’s cash handling procedures
- Creating a relaxing and enjoyable atmosphere at the Bar for regular and new patrons, including refusing service to unduly intoxicated or disorderly patrons
- Refusal of service to underage persons
- Warmly welcoming restaurant guests and ensuring food orders are accurately recorded
- Strong knowledge of RSA rules and regulations, enabling appropriate enforcement
Bar and Gaming Attendant/Food Service
The Vale Hotel, Townsville
01.2013
- Always provided the highest quality of customer service in the Bar, Restaurant and Gaming Area
- Interacted with the public and coworkers in a friendly, enthusiastic, and outgoing manner
- Operated a cash register, receiving payments from customers for food, gaming and alcoholic beverages and provided accurate change
- Followed bar cash handling policies and procedures, e.g., setting up the till at the beginning of a shift, reconciling it at the end of shift and securing takings
- Maintained cleanliness and orderliness of bar and restaurant by sweeping, dusting, mopping, cleaning spills
- Worked closely with Security to ensure a safe, friendly environment so all hotel customers could socialize and enjoy themselves in a good atmosphere
- Observed patron behaviour to determine responsible alcohol consumption and responsible gambling problems
Cashier/Bar Waitress
The Exchange Hotel, Townsville
01.2012
- Front door entry - collected entrance fees, provided accurate change, and reconciled nightly takings
- Verified the identity and age of all Clients entering the premises and refused entrance to those that did not or those that were drunk or poorly behaved
- Room Controller – protected the Dancers and maintained the safe operation of the dance rooms by ensuring the Clients and the Dancers followed the rules
- Distributed earnings to Dancers
- Bar Attendant – served alcoholic beverages to customers, restocked refrigerators, prepared garnishes, cleaned glasses
- Handled difficult and inebriated customers, working with security to maintain a safe environment
Cashier
Red Rooster, Mareeba
01.2010 - 01.2012
- Understood and promoted the food deals offered by Red Rooster
- Took orders from walk-in and drive-through customers and ensured they given the right items
- Friendly, helpful customer service
- Handled demanding customers and resolved complaints
- Served food and beverages at correct temperatures
- Wore appropriate PPE and handled food hygienically
- Cleaned utensils and equipment to ensure the cleanliness of the shop
Education
Bachelor of Social Work -
James Cook University
Cairns, QLD02-2022
Skills
- Honest, reliable, caring, and accountable
- Attention to detail to ensure tasks are completed successfully and accurately
- Good timekeeping to effectively manage workloads
- Ability to prioritize tasks based on importance and urgency
- Proficient in using computers associated with cash handling and gaming
- Sound judgement based on the expectations of ethical behaviour and Code of Conduct
- Ability to work independently and to take direction
- Respect for persons, promoting social justice and maintaining integrity are both utilized professionally and personally
- Strong work ethic
- Quick decision making
- Cash handling proficiency
- Responsible gambling practices
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Efficient under pressure
- Multidisciplinary team collaboration
- Self-awareness
- Risk assessment
- Crisis intervention
- Case documentation
- Intervention planning
- Client confidentiality
- Crisis assessment
- Assessment skills
- Referrals and networking
- Multicultural competence
- Psychosocial assessment
- Boundary setting
- Strengths-based solution-focused therapy
- Therapeutic crisis intervention (TCI)
- Mental health training
Certification
Therapeutic Crisis Intervention
Assessment writing
Sexual abuse certificate
Timeline
Support Coordinator
Intergrated Family & Youth Services
02.2022 - Current
BSW Field Placement
Integrated Family & Youth Services
08.2021 - 02.2022
BSW Field Placement
Atherton Community, Allied and Mental Health
02.2021 - 06.2021
Bar and Gaming Attendant/Food Service
The Gateway Hotel, Mareeba
01.2019 - 01.2020
Bar and Gaming Attendant/Food Service
Shamrock Hotel, Townsville
01.2018 - 01.2019
Bar and Gaming Attendant/Food Service
Dunwoody’s Tavern, Cairns
01.2013 - 01.2016
Bar and Gaming Attendant/Food Service
The Vale Hotel, Townsville
01.2013
Cashier/Bar Waitress
The Exchange Hotel, Townsville
01.2012
Cashier
Red Rooster, Mareeba
01.2010 - 01.2012
Therapeutic Crisis Intervention
Assessment writing
Sexual abuse certificate
Bachelor of Social Work -
James Cook University
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