Professional with strong experience in child welfare and family support. Proven ability to build relationships with children and families, assess needs, and develop effective care plans. Highly collaborative team member focused on achieving positive outcomes, adaptable to changing circumstances, and reliable in high-pressure environments. Skilled in crisis intervention, case management, and advocacy.
Developed exceptional communication and crisis management skills in supportive and challenging environment. Excel at building trust and rapport with individuals from diverse backgrounds and navigating complex situations. Seeking to leverage these transferrable skills in new role that allows for meaningful contributions and professional growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Support Coordinator
Intergrated Family & Youth Services
02.2022 - Current
Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
Worked with other departmental staff to answer questions and resolve problems.
Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
BSW Field Placement
Integrated Family & Youth Services
08.2021 - 02.2022
Managing a caseload as support coordinator – collaboratively working with carers, IFYS and the Department of Child Safety to ensure children are given the best opportunities to reach their full potential
Assessing people interested in becoming carers using open ended questions, active listening, observation, note taking and assessment writing
Providing support to ensure carers are meeting the Standards of Care, the Rights of Children in Care and following policies and procedures if a carer breaches them
Partake in training – Understanding and Preventing Child Sexual Exploitation, FASD, Therapeutic Crisis Intervention
Understanding and implementing effective theories and approaches to meet the organizational vision – strengths-based, solution-focused, attachment theory and collaboration
Understanding the importance of confidentiality for children and carers and if unsure seeking guidance from a supervisor or colleague to ensure that policies are upheld
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
BSW Field Placement
Atherton Community, Allied and Mental Health
02.2021 - 06.2021
Navigating the complex systems within Queensland Health to deliver the best support for patients by directing them to the appropriate service providers and community resources
Working within a multidisciplinary team to provide clinical care for patients; effectively and professionally responding to ethical dilemmas that come with this territory
Managing a small caseload – psychosocial assessments, documenting in a patient’s chart (handwritten and digitally), making referrals to Queensland Government services (MAC, OPERA, RACF)
Coordinating with the multidisciplinary team to provide a patient with emotional and practical support (family meetings)
Effectively communicating in person, via phone and email with team members, patients, families, and other service providers – Centrelink and Housing
Understanding the importance of the Australian Association of Social Work Code of Ethics and applying it into practice, including supervision, professional values, and respect for diversity
Adapting my interpersonal skills and procedures when facilitating home visits to maintain safety whilst providing the best care for an individual
Working closely with the hospital’s First Nations Health Officer to uphold cultural safety and sensitivity with inpatients and outpatients, referrals, and community support
Experiencing a range of patients (bereavement, palliative care, inpatient and outpatient) and understanding the appropriate theoretical frameworks that will guide practice (family models, systems and ecological theory, narrative or storytelling, critical theory)
Bar and Gaming Attendant/Food Service
The Gateway Hotel, Mareeba
01.2019 - 01.2020
Providing quality service to all patrons and having a solid understanding of drink and food products
Ensuring the highest level of cleanliness, safety and compliance with licensing requirements, Qld Health standards throughout the pandemic and the organization’s cash handling procedures
Creating an enjoyable and safe environment for regular and new patrons by refusing service to unduly intoxicated or disorderly patrons
Refusal of service to underage persons
Warmly welcoming restaurant guests, seating them, accurately recording food and drink orders, and serving meals promptly
Demonstrating solid knowledge of RSA rules and regulations and enabling appropriate enforcement
Bar and Gaming Attendant/Food Service
Shamrock Hotel, Townsville
01.2018 - 01.2019
Providing quality service to all patrons and having a solid understanding of drink and food products
Ensuring the highest level of cleanliness, safety and compliance with licensing requirements, Qld Health standards throughout the pandemic and the organization’s cash handling procedures
Creating an enjoyable and safe environment for regular and new patrons by refusing service to unduly intoxicated or disorderly patrons
Refusal of service to underage persons
Warmly welcoming restaurant guests, seating them, accurately recording food and drink orders, and serving meals promptly
Demonstrating solid knowledge of RSA rules and regulations and enabling appropriate enforcement
Bar and Gaming Attendant/Food Service
Dunwoody’s Tavern, Cairns
01.2013 - 01.2016
Delivering top quality bar service and ensuring all drinks and products are presented to the highest standards
Strong knowledge of bar products and familiar with product offerings
Ensuring the highest level of cleanliness, safety and compliance with the industries requirements and the organization’s cash handling procedures
Creating a relaxing and enjoyable atmosphere at the Bar for regular and new patrons, including refusing service to unduly intoxicated or disorderly patrons
Refusal of service to underage persons
Warmly welcoming restaurant guests and ensuring food orders are accurately recorded
Strong knowledge of RSA rules and regulations, enabling appropriate enforcement
Bar and Gaming Attendant/Food Service
The Vale Hotel, Townsville
01.2013
Always provided the highest quality of customer service in the Bar, Restaurant and Gaming Area
Interacted with the public and coworkers in a friendly, enthusiastic, and outgoing manner
Operated a cash register, receiving payments from customers for food, gaming and alcoholic beverages and provided accurate change
Followed bar cash handling policies and procedures, e.g., setting up the till at the beginning of a shift, reconciling it at the end of shift and securing takings
Maintained cleanliness and orderliness of bar and restaurant by sweeping, dusting, mopping, cleaning spills
Worked closely with Security to ensure a safe, friendly environment so all hotel customers could socialize and enjoy themselves in a good atmosphere
Observed patron behaviour to determine responsible alcohol consumption and responsible gambling problems
Cashier/Bar Waitress
The Exchange Hotel, Townsville
01.2012
Front door entry - collected entrance fees, provided accurate change, and reconciled nightly takings
Verified the identity and age of all Clients entering the premises and refused entrance to those that did not or those that were drunk or poorly behaved
Room Controller – protected the Dancers and maintained the safe operation of the dance rooms by ensuring the Clients and the Dancers followed the rules
Distributed earnings to Dancers
Bar Attendant – served alcoholic beverages to customers, restocked refrigerators, prepared garnishes, cleaned glasses
Handled difficult and inebriated customers, working with security to maintain a safe environment
Cashier
Red Rooster, Mareeba
01.2010 - 01.2012
Understood and promoted the food deals offered by Red Rooster
Took orders from walk-in and drive-through customers and ensured they given the right items
Friendly, helpful customer service
Handled demanding customers and resolved complaints
Served food and beverages at correct temperatures
Wore appropriate PPE and handled food hygienically
Cleaned utensils and equipment to ensure the cleanliness of the shop
Education
Bachelor of Social Work -
James Cook University
Cairns, QLD
02-2022
Skills
Honest, reliable, caring, and accountable
Attention to detail to ensure tasks are completed successfully and accurately
Good timekeeping to effectively manage workloads
Ability to prioritize tasks based on importance and urgency
Proficient in using computers associated with cash handling and gaming
Sound judgement based on the expectations of ethical behaviour and Code of Conduct
Ability to work independently and to take direction
Respect for persons, promoting social justice and maintaining integrity are both utilized professionally and personally
Strong work ethic
Quick decision making
Cash handling proficiency
Responsible gambling practices
Compassionate
Case management
Client advocacy
Conflict resolution
Efficient under pressure
Multidisciplinary team collaboration
Self-awareness
Risk assessment
Crisis intervention
Case documentation
Intervention planning
Client confidentiality
Crisis assessment
Assessment skills
Referrals and networking
Multicultural competence
Psychosocial assessment
Boundary setting
Strengths-based solution-focused therapy
Therapeutic crisis intervention (TCI)
Mental health training
Certification
Therapeutic Crisis Intervention
Assessment writing
Sexual abuse certificate
Timeline
Support Coordinator
Intergrated Family & Youth Services
02.2022 - Current
BSW Field Placement
Integrated Family & Youth Services
08.2021 - 02.2022
BSW Field Placement
Atherton Community, Allied and Mental Health
02.2021 - 06.2021
Bar and Gaming Attendant/Food Service
The Gateway Hotel, Mareeba
01.2019 - 01.2020
Bar and Gaming Attendant/Food Service
Shamrock Hotel, Townsville
01.2018 - 01.2019
Bar and Gaming Attendant/Food Service
Dunwoody’s Tavern, Cairns
01.2013 - 01.2016
Bar and Gaming Attendant/Food Service
The Vale Hotel, Townsville
01.2013
Cashier/Bar Waitress
The Exchange Hotel, Townsville
01.2012
Cashier
Red Rooster, Mareeba
01.2010 - 01.2012
Bachelor of Social Work -
James Cook University
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