McJorris Welbeck
Point Cook,Vic
Summary
Experienced team leader with a talent for directing workgroups and developing effective strategies. Skilled in training, goal-setting, and obtaining valuable feedback. Possesses excellent interpersonal and communication skills, enabling seamless collaboration and effective goal communication. Recognized for a big picture focus, problem-solving abilities, network building, and fostering consensus among team members.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Support Team Leader
Cash Converters
11.2022 - 02.2023
- Customer service, Merchandising, Buying support, Client relations, Training and Orientation
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Developed effective improvement plans in alignment with goals and specifications.
Covid-19 Testing Site Manager
Dnata Group
02.2021 - 03.2022
- Staff Management & Supervision, Facilitating Support from other service providers, Customer and client service support, Records and Accounts keeping, Inventory and stock management
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff for continued compliance with associated regulations.
- Established and maintained effective communication with staff and community.
- Scouted testing facility sites to maximize accessibility, available space and resources.
Business Development Manager
Pantera Energy Solutions
01.2018 - 11.2020
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
Business Development Manager
Pantera Energy Solutions
02.2015 - 12.2018
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Projects/Facilities Manager
Pan African Mining Services
12.2011 - 01.2015
- Finance and Administration, Client Relations, Corporate Housing Coordinator, Project Case Management
- Supervised staff of 28 in day-to-day activities.
- Created sustainable improvement initiatives for efficient use of energy.
- Controlled expenses to meet budget requirements.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Created management reports outlining important facility statistics.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Monitored electricity, gas and water systems for proper function to minimize costs.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
Projects/Facilities Manager
Airtel Communications (GH)
09.2005 - 11.2011
- Corporate Sales Representative, Customer and Client Services, Outbound Accounts Services
- Supervised staff of 48 in day-to-day activities.
- Controlled expenses to meet budget requirements.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Created management reports outlining important facility statistics.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
Education
Bachelor of Science - Avionics
Australian Defence Force Academy
Canberra, ACT09.2002
Diploma - Management And Leadership
AIM – Melbourne Australia
Melbourne, VIC08.2000
BBA - Business Development And Corporate Administration
AIM – Melbourne Australia
Melbourne, VIC09.2000
Some College (No Degree) - Logistics And Material Management
RMIT
Footscray, VICSkills
- I have proven ability to keep accurate records and memorandums
- Ability to multi-task and prioritize workload
- Complaint resolution
- Technical Support
- Team Supervision
- Overtime Management
- Mentoring
- Documentation And Reporting
- Overseeing Daily Activities
- Safety
- Team motivation
- People Management
- Issue Resolution
- Teamwork and Collaboration
- Onboarding and Orientation
- Safety processes and procedures
Accomplishments
- Collaborated with team of 45 in the development of Covid-19 Testing Venues.
- Supervised team of 59 staff members.
- Achieved excellent 'field drops' by completing delivery of Defence Equipment in number of remote locations. with accuracy and efficiency.
- Achieved satisfactory Budget allocation to key remote staff by completing disbursements of required funds with accuracy and efficiency.
Trainingandqualifications
- Interactive Psychology and Case Management - 2024 - on-going
- Refresher course - Leadership and Financial Well-being - 2018
- Current First Aid Certificate - 2020
- Work Safely in the Construction Industry License [WHITE CARD] - Direct Learning - 2017
- Certificate III in Security Operations / Aviation Security - Complex Institute of Education - 2017
- WORKPRO – ADECCO - 2016
References
On Demand
Certification
- Refresher Course-Leadership and Financial Well-being Training - 3 months.
- Interactive Psychology and Case Management Training - On-going.
- First Aid Training - 7 Days
- Licensed Work Safe [White Card] - 5 Days
- Aviation Security [Certificate III] Training - 30 Days
Parachuting, Badminton, Reading
Did Parachuting while in the Defence Force. Engaged in both day and night drops and qualified as a full-winged parachutist.
Parachuting still remains a better part of me as my most adored recreational activity.
Badminton has always been one of my favourites, as long as there's a good play partner.
Reading relaxes me, and I always read inspirational books whenever I feel a little tensed after a long days work.
Cooking is also one of my key activities. I am an excellent gastronomist and can cook several varieties of cuisines, this includes: African, Italian, French and Caribbean dishes.
Languages
Arabic
Limited Working
English
Full Professional
French
Limited Working
Italian
Professional Working
Timeline
Customer Service Support Team Leader
Cash Converters
11.2022 - 02.2023
Covid-19 Testing Site Manager
Dnata Group
02.2021 - 03.2022
Business Development Manager
Pantera Energy Solutions
01.2018 - 11.2020
Business Development Manager
Pantera Energy Solutions
02.2015 - 12.2018
Projects/Facilities Manager
Pan African Mining Services
12.2011 - 01.2015
Projects/Facilities Manager
Airtel Communications (GH)
09.2005 - 11.2011
Bachelor of Science - Avionics
Australian Defence Force Academy
Diploma - Management And Leadership
AIM – Melbourne Australia
BBA - Business Development And Corporate Administration
AIM – Melbourne Australia
Some College (No Degree) - Logistics And Material Management
RMIT
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