Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Mckayla Lewendon

Melbourne,VIC

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
years of professional experience
1
Certification

Work History

Auscarts Racing

Team Leader
10.2021 - Current

Job overview

  • Conducted regular reviews of operations and identified areas for improvement.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

McDonald's

Crew Member
07.2018 - 09.2022

Job overview

  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Collaborated with team members to complete orders.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Worked well with teammates and accepted coaching from management team.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Stocked shelves to organize aisles in assigned department.
  • Assisted other team members to achieve goals.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Worked front counter, drive-thru and other areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.

Education

Swinburne University of Technology
Melbourne, VIC

Associate of Applied Science from Criminology/ Criminal Justice And Psychological
12.2026

Skills

  • Sales Expertise
  • Safety Processes
  • Key Performance Indicators (KPI)
  • Staff Training
  • Overseeing Daily Activities
  • Effective Customer Service
  • Giving Constructive Feedback
  • Leading Employees
  • Teamwork and Collaboration
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Cash Register Operations

Certification

ResponsibLe Service of Alcohol (ex. May 2023)

First Aid Certificate (ex. 2025)


Timeline

Team Leader

Auscarts Racing
10.2021 - Current

Crew Member

McDonald's
07.2018 - 09.2022

Swinburne University of Technology

Associate of Applied Science from Criminology/ Criminal Justice And Psychological

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Mckayla Lewendon