Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

McKaylah Brown

6 MacArthur Street, Shortland,NSW

Summary

Highly motivated and competent person with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Pinpoint Computer Services
Newcastle
12.2013 - 11.2015
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Managed company database and ensured the accuracy of
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Business Administration

New Lambton Electric Motors
Newcastle
11.2012 - 08.2013
  • Managed office equipment repairs and maintenance services.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Received and processed customer payments in a timely manner.
  • Monitored inventory levels to ensure adequate supplies were on hand at all times.
  • Proofread content for typo-free emails and documentation.
  • Responded promptly to customer inquiries via telephone or email.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Petty Cash management.
  • Assisted with warranty repairs.
  • Filing receipts and documents for new products.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Processed incoming mail and prepared outgoing mailings according to established procedures.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Client Support Officer

HRworkbench pty ltd
Newcastle
11.2011 - 10.2012
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Resolved customer inquiries in a timely manner through phone or email support.
  • Managed the reception desk.
  • Organized staff meetings.
  • General office duties such as; filing, entering data.

Education

High School Diploma -

Callaghan College Wallsend Campus
Newcastle, NSW
12-2010

Skills

  • Microsoft Office
  • Customer service
  • Office management
  • Database management
  • Budget tracking
  • Inventory management
  • Document filing
  • Problem solving
  • Time management
  • Attention to detail
  • Active listening
  • Effective communication
  • Reception management
  • Documentation
  • Reliable and punctual
  • Telephone and email etiquette

Certification

  • 2011 – Certificate II in Business Administration
  • 2012 - Certificate III in Business Administration
  • 2019 - Certificate III in Individualized Support
  • 2023 - Certificate II in Skills for Work and Vocational Pathways
  • 2023 - Certificate in Basic Digital Literacy
  • 2024 - Certificate II in Hospitality
  • 2024 - Certificate III in Community Services.

Timeline

Receptionist

Pinpoint Computer Services
12.2013 - 11.2015

Business Administration

New Lambton Electric Motors
11.2012 - 08.2013

Client Support Officer

HRworkbench pty ltd
11.2011 - 10.2012

High School Diploma -

Callaghan College Wallsend Campus

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McKaylah Brown