Mckeely Witchard
Kinchela ,NSW
Summary
Ambitious all rounder equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beauty Therapist
Kirstie's Skinsational Beauty Therapy
Kempsey
09.2023 - Current
- My Current role is to perform various beauty treatments and services to clients.
- Greet and farewell clientele.
- Book and rebook clients.
- Receive phone calls and create bookings.
- Restock and organize treatment rooms.
- Daily cleaning of the clinic.
- Maintain client records.
- Maintain stock levels.
- Autoclave instruments.
Scheduling Officer
Anglicare Southern Queensland
Nerang, Queensland
08.2022 - 10.2023
- Maintain and display scheduling records in accordance with policies and procedures to ensure effective allocation to all staff and clientele
- Providing leadership, delivery and support to ensure all clientele receive requested services.
- Responding to client requests and arranging at home care support and services on their behalf.
- Receiving call from customers and providing support in a timely manner.
- Developing and maintaining relationships with clients and staff.
- Maintaining accurate documentation and updating any changes to client management system.
- Rostering staff to provide services in home to maintain clients independence.
- Communicate both written and verbally to staff in house and on the road.
- Contacting clients to relay information in regards to client services.
Receptionist
O'Donnell & Hanlon PTY LTD
Kempsey
03.2020 - 07.2023
- Managed multiple tasks and met time-sensitive deadlines.
- Answer central telephone system with frequent volume of incoming calls.
- Redirect and relay appropriate information or take messages.
- Corresponded with clients through email, telephone or postal mail.
- Provide support to company employees by copying, faxing and filing documents.
- Check-in visitors and direct or escort them to their destinations.
- Answered large volume of incoming calls daily to resolve customer issues and complaints.
- Received in-bound calls and initiated out-bound daily calls.
- Handle incoming and outgoing correspondence.
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Respond effectively to inquiries from callers seeking information.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about projects.
- Restocked supplies and placed purchase orders/ orders to maintain adequate stock levels.
- Answered phone promptly and professionally redirecting incoming calls to correct offices/departments.
- Scheduled and confirmed appointments and meetings for directors and senior management.
- Inform other employees of visitors' arrivals or cancellations
- Copy, file, and maintain paper or electronic documents
Call Centre Operator
ODonnell & Hanlon
03.2020 - 12.2022
- Responding to urgent repairs.
- Provide accurate information.
- Compliance checking invoices and other relevant documents.
- Logging maintenance requests for NSW Schools through FM Web & loc8.
- Communication with internal and external stakeholders via pure cloud & email.
- Assess priorities and manage competing deadlines both independently and as a part of a team.
- Listen, consult, and communicate with team members on a regular basis.
- Consult with subcontractors when required regarding paperwork, job updates, etc.
- Maintain confidentiality for quality service.
Education
Kempsey High School
Skills
- Scheduling
- Administrative Support
- Data Entry
- Multitasking and Prioritization
- Verbal and Written Communication
- Meeting Planning
- Deadline Management
- Scheduling Software
- Attention to Detail
- Reliability
Languages
English
Certification
- license
- Cert III Beauty Services
References
References available upon request.
Timeline
Beauty Therapist
Kirstie's Skinsational Beauty Therapy
09.2023 - Current
Scheduling Officer
Anglicare Southern Queensland
08.2022 - 10.2023
Receptionist
O'Donnell & Hanlon PTY LTD
03.2020 - 07.2023
Call Centre Operator
ODonnell & Hanlon
03.2020 - 12.2022
Kempsey High School
- license
- Cert III Beauty Services
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