Summary
Overview
Work History
Education
Skills
Timeline
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McKenna Pearson

Craigieburn,VIC

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Carls Jr. and Red Rooster. Skilled in POS system operation and adept at resolving complaints with empathy, significantly boosting customer loyalty. Demonstrates reliability and exceptional problem-solving abilities, ensuring high-quality service and operational efficiency.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Carls Jr
12.2023 - 07.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Redeemed coupons to discount purchases.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Enhanced customer experience by providing prompt and accurate transactions.

Customer Service Cashier

Red Rooster
03.2023 - 12.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.

Education

No Degree -

Craigieburn Secondary College
Craigieburn, VIC
12.2025

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • POS System Operation
  • Customer Assistance
  • Reliable and Responsible

Timeline

Customer Service Cashier

Carls Jr
12.2023 - 07.2024

Customer Service Cashier

Red Rooster
03.2023 - 12.2023

No Degree -

Craigieburn Secondary College

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McKenna Pearson