Summary
Overview
Work History
Education
Skills
References
Timeline
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MCKENNA SHAO

Box Hill,VIC

Summary

A highly motivated and confident retail sales professional with strong observational and communication skills. Being able to adapt to new environments and understand individual needs quickly. Based on previous retail and teaching experience, I always show interest and initiative to learn new skills, and I would love to develop a reciprocal and respectful relationship with co-workers.

Overview

3
3
years of professional experience

Work History

Logistics Assistant

David Jones Ltd.
Doncaster, Victoria
11.2023 - Current
  • Picking, packing, and shipping items in accordance with customer requests.
  • Maintained quality control standards when packing and shipping items.
  • Organized stockroom shelves according to size, color or style.
  • Monitored stock levels in order to anticipate future needs.
  • Collaborated closely with other departments such as sales and customer service teams.

Retail Sales Assistant

New Balance Australia
South Wharf, Victoria
11.2021 - 11.2023
  • Greeted customers and helped with product questions, selections, and purchases
  • Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals
  • Assisted customers with prompt and polite support in-person and via telephone
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Fielded customer questions to share information about products, availability, and pricing.

Helper

Lively
North Melbourne, VIC
07.2022 - 03.2023
  • Offered companionship and kindness to elderly community
  • Understand their needs and show empathy
  • Encourage the elderly to stay connected with the society, including support them to use electronic devices, join activities in the local community, daily grocery shopping, etc
  • Provide translation for the elderly who share the same cultural background as me (Chinese to English).

Education

Master of Teaching, Early Childhood Education -

University of Melbourne
VIC
12.2022

Bachelor of Arts, Psychology -

University of Melbourne
VIC
12.2020

Skills

  • Multilingual (English/Mandarin/Cantonese)
  • Fast learner
  • Strong observational skills
  • Time management
  • Individualized support
  • Team collaboration
  • Problem-solving
  • High empathy

References

References available upon request.

Timeline

Logistics Assistant

David Jones Ltd.
11.2023 - Current

Helper

Lively
07.2022 - 03.2023

Retail Sales Assistant

New Balance Australia
11.2021 - 11.2023

Master of Teaching, Early Childhood Education -

University of Melbourne

Bachelor of Arts, Psychology -

University of Melbourne

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MCKENNA SHAO