McKenzie Murphy

Working as an administrative assistant at PBM my job role consists of:

• Operation of computerised systems including the use of all MS office, outlook, Servicem8 as well as several different portals other businesses use.
• Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for all employee and company information.
• Maintained effective time management and job scheduling for staff.
• Replying to important business emails using correct email etiquette.
• Coordinated electrical supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

I worked within many aspects of the hotel including bar, bistro and the liquor outlets.

• I ensure to greet all customers with a smile
• Serve and prepare beverages in a timely manner
• Make recommendations and give advice about responsible drinking
• Upholding and maintaining compliance with all liquor laws and regulations
• Maintaining cleanliness

I worked within the McDonald's restaurants as a crew member for my first job. Developing into a department manager before leaving in 2023.

I was involved in every RMHC Charity fundraiser in my time at McDonald's and was awarded manager of the year in 2022. I was given the opportunity to attend a McDonald's Management development function in the Gold Coast.

My time at McDonald's taught me patience, time management, customer service and overall helped to develop my skills to enter the workforce.