Md Aashik Hussain
Gungahlin,ACT
Summary
Diligent Support Service Manager with solid background in managing support services teams to ensure seamless operations. Possesses proven track record in optimizing workflows and enhancing service delivery standards. Demonstrated excellence in communication and problem-solving to address and resolve complex issues effectively.
Overview
5
5
years of professional experience
Work History
Support Service Manager
Compass Group
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the support department.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Organized and updated databases, records and other information resources.
- Developed and maintained relationships with clients to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Created reports, presentations and other materials for executive staff.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Coached employees through day-to-day work and complex problems.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Built and managed processes for tracking and monitoring department performance.
- Completed bi-weekly payroll for 60 + employees.
- Controlled costs to keep business operating within budget and increase profits.
- Defined clear targets and objectives and communicated to other team members.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Area-Manager
Coles Group
08.2020 - 09.2022
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Conducted training sessions to educate employees on best practices and procedures to increase and improve performance.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Supervised 12 store and managed 120+ Team members , maintaining contractual, compliance and reporting requirements for all areas and assets.
- Directed all business functions for stores in NSW and ACT, including operational P&L financial duties, workforce planning.
- Transformed underperforming teams into productive, profitable teams.
- Prepared production reports to help senior leadership make accurate operational plans and decisions.
Team Leader Area Support
Coles Group
02.2020 - 08.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Resolved problems, improved operations and provided exceptional service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and maintained courteous and effective working relationships.
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed team of 105 employees, overseeing hiring, training, and professional growth of employees.
- Identified issues, analyzed information and provided solutions to problems.
- Conducted research, gathered information from multiple sources and presented results.
Education
High School Diploma -
Birdgewater International College
Bachelor of Science - Computing
London Met University
Skills
- Operations management
- Compliance management
- Incident management
- Asset management
- Procurement management
- Leadership and supervision
- Cost-reduction methods
- Planning and scheduling
- Performance evaluations
- Budget administration
- Employee hiring
- Service contracts management
- Employee supervision and task delegation
- Service planning and scheduling
Waste management
Problem-solving abilities
Task prioritization
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Support Service Manager
Compass Group
09.2022 - Current
Area-Manager
Coles Group
08.2020 - 09.2022
Team Leader Area Support
Coles Group
02.2020 - 08.2020
Bachelor of Science - Computing
London Met University
High School Diploma -
Birdgewater International College
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