Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MD AKIB HASAN

Langford

Summary

Motivated service worker with exceptional social skills, communication abilities, and a strong customer service background. Committed to adhering strictly to health and safety guidelines while ensuring proper handling of food items. Actively seeks opportunities to support team members and proactively address any issues. Positive and upbeat individual with a passion for delivering exceptional customer service and strong organizational skills. Demonstrates foundational knowledge of food safety regulations, operational procedures, inventory management, and effective communication. Dedicated to contributing to a seamless and efficient food and beverage service environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crowd Controller

Perth Racing,Ascot
10.2024 - Current
  • Supported event staff in maintaining order during peak hours, contributing to a well-organized environment.
  • Managed large crowds effectively by implementing strategic positioning tactics throughout venues or event sites.
  • Provided excellent customer service, addressing attendee concerns and ensuring their needs were met throughout events.
  • Deterred unauthorized access attempts by consistently checking credentials at designated entry points.
  • Calmly handled emergency situations, providing clear instructions to attendees and coordinating with first responders as needed.

Security Officer

NPB Securities
05.2024 - Current
  • Worked as security officer and crowd controller in Optus Stadium
  • Maintained high crowd control and gave a satisfactory customer service to a wide range of people
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Crowd Controller

Perth Royal Show
09.2024 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Representative

NZ World Tours & Travels
07.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelors of Computing - Software Engineering

Curtin University
11-2026

HSC - Science

Adamjee Cantonment College
02-2022

Skills

  • Food safety compliance
  • Sanitation procedures
  • Scheduling staff
  • Food preparation

Certification

RSA

White Card

Food Safety Certificate

First Aid Certificate

Timeline

Crowd Controller

Perth Racing,Ascot
10.2024 - Current

Crowd Controller

Perth Royal Show
09.2024 - 09.2024

Security Officer

NPB Securities
05.2024 - Current

Customer Service Representative

NZ World Tours & Travels
07.2022 - 01.2023

HSC - Science

Adamjee Cantonment College

Bachelors of Computing - Software Engineering

Curtin University

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MD AKIB HASAN