Summary
Overview
Work History
Education
Skills
Certification
Availability
References
Languages
Timeline
Generic
MD ALIMUR REZA

MD ALIMUR REZA

31A Queens Road, Hurstville,Australia

Summary

Dynamic professional with a proven track record in business development and customer relationship management, notably at Standard Chartered Bank, Bangladesh. Excelled in portfolio management, enhancing high net-worth customer bases by over 30%. Skilled in sales promotion and adept in cross-functional teamwork, demonstrating exceptional leadership and negotiation capabilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Night Fill Team Member

Woolworths
Berala, Australia
11.2024 - Current
  • Stocking shelves: Using store equipment like pallet jacks and cutting tools to restock shelves
  • Unpacking cages: Taking stock from cages and placing it in the correct aisles
  • Managing inventory: Keeping track of inventory, overs, and sold-out items
  • Keeping the store clean: Tidying up as you go to create an efficient space
  • Helping customers: Assisting customers with price checks and reaching for items on top shelves

Customer Service Manager

Horizon Smash Repairs
Marrickville, Australia
01.2024 - Current
  • Greeting customers and directing them to available mechanics
  • Records customer inquiries by documenting inquiry and response in customers account
  • Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
  • Managing and overseeing the dealership’s workflow and schedule
  • Calling customer to advise them about customer service changes or car pick-up times
  • Marinating positive relationship to ensure repeat business
  • Ensuring all details on service rendered and costs are related to customers and processing their payment
  • Assisting with preparing invoices and actions as well as liaising with service technicians about parts ordering and ensuring parts are available when needed
  • Managing incoming and outgoing corresponding, including emails and online enquiries
  • Handling Office administration duties efficiently and effectively

Fresh Convenience Team Member, Grocery Team Member

Woolworths
Canterbury, Australia
05.2024 - 10.2024
  • Ensuring the freshness and quality of products in the fresh food department
  • Stocking shelves, rotating products to maintain freshness, assisting customer with products selection
  • Providing excellent customer service by helping customers locate items, answering their questions
  • And offering product recommendation
  • Keeping the department clean and organized
  • Stocking shelves in the grocery department
  • Ensuring products are correctly priced and labeled
  • Monitoring and rotating stock to prevent expired products from being displayed

Proactive Service Cleaning and Trolley Collection Team Member

Woolworths
Moorebank, Australia
05.2024 - 10.2024
  • Ensuring cleanliness and tidiness of the store premises, including cleaning aisles, restrooms, and other areas by using different operating machines
  • Collecting and organizing shopping trolleys in the store parking lot
  • Assisting customers with any queries or requests related to cleanliness, trolley availability and products availability shelf
  • Following proper cleaning procedures and maintaining hygiene standard
  • Adhering to safety protocols and guidelines while performing cleaning and trolley collection task
  • Collaborating with team members to ensure smooth operations and a pleasant shopping experience for customers
  • Reporting any maintenance issues or safety hazards to the appropriate authorities

Night Fill, Grocery and Fresh Convenience Team Member

Woolworths
Liverpool, Australia
05.2024 - 10.2024
  • Ensuring the freshness and quality of products in the fresh food department
  • Stocking shelves, rotating products to maintain freshness, assisting customers with products selection
  • Providing excellent customer service by helping customers locate items, answering their questions
  • And offering product recommendation
  • Keeping the department clean and organized
  • Stocking shelves in the grocery department
  • Ensuring products are correctly priced and labeled
  • Monitoring and rotating stock to prevent expired products from being displayed

Proactive Service Cleaning and Trolley Collection Team Member

Woolworths
Liverpool, Australia
05.2024 - 10.2024
  • Ensuring cleanliness and tidiness of the store premises, including cleaning aisles, restrooms, and other areas by using different operating machines
  • Collecting and organizing shopping trolleys in the store parking lot
  • Assisting customers with any queries or requests related to cleanliness, trolley availability and products availability shelf
  • Following proper cleaning procedures and maintaining hygiene standard
  • Adhering to safety protocols and guidelines while performing cleaning and trolley collection task
  • Collaborating with team members to ensure smooth operations and a pleasant shopping experience for customers
  • Reporting any maintenance issues or safety hazards to the appropriate authorities

Relationship Manager

BRAC Bank Ltd
Bashundhara, Bangladesh
01.2017 - 02.2024
  • Achieve set targets in terms of Deposits, Credit Cards & Account Opening
  • Booking Retail Loans, Credit Cards, LC, Student files, Priority Accounts and other pillars/criteria set by management
  • Ensure Proper Customer Service and Increase quality customer base and keep proper database/MIS
  • Provide welcoming and responsive customer service by using both job related technical knowledge & inter personal skills and answer all sorts of customer queries with ensuring after sales service and redirecting critical problems to the Branch Manager
  • Actively participate in Digital Activation of respective assigned customers
  • Strictly maintain AML/KYC related guidelines and BFIU/AML Circulars while providing service and flag any suspicious activity to BM/BOM/ BAMLCO
  • To comply with internal and internal processes circulated by CAMLCO, Branch Governance & Regional Heads
  • Support other departments (SME, Emerging, EB, Corporate, CMO, A/C Service, and Asset Ops) and relevant stakeholders

Business Development Officer

Standard Chartered Bank, Bangladesh (SCB)
, Bangladesh
01.2016 - 12.2017
  • Selected as a TIER 1 portfolio manager- primarily focusing on liability book growth for high net-worth customers
  • Adept in internal stakeholder management for underwriting and processing auto & personal loans
  • Ensured compliance & clear accountability for the prevention of money laundering, mis-selling, misrepresentation in line with internal and central bank audits
  • Initiated promotional sales campaigns for Standard Chartered credit cards in collaboration with leading MNC's
  • Designed investment solutions with bundling GICs & Fixed deposit accounts for HNW (high net-worth) clients for maximum growth in wealth

Business Development Officer

J S S Development Company Ltd
01.2012 - 12.2016
  • Establishing relationships with new clients through business development and marketing campaigns
  • Planning, managing and negotiate agency fees, in consultation with Business unit and Ad agency
  • Coaching and leading candidates and clients throughout the hiring process
  • Corresponding with the foreign stakeholders and completing the job done

Customer Service Manager

Grameenphone Ltd (Telenor Group)
, Bangladesh
01.2007 - 12.2012
  • Answer incoming calls and respond to customers' emails
  • Management and resolving customer complaints
  • Sell products and place customer's orders in the computer system
  • Follow up customer calls, complete call logs reports, process order, forms and application

Education

Master of Business Analytics -

Macquarie University
04-2026

Bachelor of Business Administration - Human Resource Management

Independent University, Bangladesh (IUB)
01.2011

Higher Secondary Certificate Examination - Business Studies

Dhaka Commerce College
01.2005

Secondary School Certificate Examination - Commerce

Police Lines High School
Bogura
01.2003

Skills

  • Customer Service and Customer Relationship Management
  • Sales & Product Promotion
  • Business Development and Negotiation
  • Portfolio Management
  • High-impact presentation
  • Team Leadership and Mentorship
  • Sales support
  • Product display
  • Efficient work pace
  • Product rotation
  • Workplace safety
  • Product restocking
  • RFID scanning
  • Cross-functional teamwork
  • Team management
  • Product knowledge

Certification

  • Customer Service Excellency and AVAYA - Grameenphone Ltd.
  • Certification on Anti-Money Laundering, Terrorist Financing & Trade Based Money Laundering - Standard Chartered Bangladesh.
  • Certified for Standard Chartered Bangladesh Credit Card Service Excellence - Standard Chartered Bangladesh.
  • Banking Foundation Training Course by Bangladesh Institute of Bank Management (BIBM) - BRAC Bank Ltd.
  • Certification Course on Anti-Money Laundering and Combating the Financial of Terrorism - BRAC Bank Ltd.
  • In Recognition of Outstanding contribution in Business Performance in 2020 during Covid-19 pandemic.
  • Cooking and Food Safety course by Biman Bangladesh Airlines
  • Certificate of Completion- Resposible Service of Alcohol Proggram

Availability

Monday - All day Wednesday - All day Thursday - All day Saturday - All day Sunday - All day

References

Mr Asif Iqbal, Director, Horizon Smash Repairs, F3/20-28 Carrington Road, Marrickville, NSW, 2204, 0401407840, asif@horizonsmash.com.au, www.horizonsmash.com.au

Languages

  • English, Fluent
  • Bengali, Native
  • Hindi, Conversation proficiency

Timeline

Night Fill Team Member

Woolworths
11.2024 - Current

Fresh Convenience Team Member, Grocery Team Member

Woolworths
05.2024 - 10.2024

Proactive Service Cleaning and Trolley Collection Team Member

Woolworths
05.2024 - 10.2024

Night Fill, Grocery and Fresh Convenience Team Member

Woolworths
05.2024 - 10.2024

Proactive Service Cleaning and Trolley Collection Team Member

Woolworths
05.2024 - 10.2024

Customer Service Manager

Horizon Smash Repairs
01.2024 - Current

Relationship Manager

BRAC Bank Ltd
01.2017 - 02.2024

Business Development Officer

Standard Chartered Bank, Bangladesh (SCB)
01.2016 - 12.2017

Business Development Officer

J S S Development Company Ltd
01.2012 - 12.2016

Customer Service Manager

Grameenphone Ltd (Telenor Group)
01.2007 - 12.2012

Master of Business Analytics -

Macquarie University

Bachelor of Business Administration - Human Resource Management

Independent University, Bangladesh (IUB)

Higher Secondary Certificate Examination - Business Studies

Dhaka Commerce College

Secondary School Certificate Examination - Commerce

Police Lines High School

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MD ALIMUR REZA