Summary
Overview
Work History
Education
Skills
Languages
References
Websites
Aubrie
Timeline
Generic

MD ARAFAT ISLAM SHABAB

Sydney,Australia

Summary

Dynamic hospitality professional with extensive experience at Meriton Suites, excelling in customer service and quality assurance. Proven ability to lead teams, resolve guest complaints, and enhance operational efficiency. Skilled in emergency response and staff management, consistently ensuring high standards of cleanliness and guest satisfaction. Committed to fostering a positive environment for both guests and staff.

Overview

1
1
year of professional experience

Work History

Houseman

Meriton Suites
Sydney , NSW
01.2025 - Current
  • Supervised cleaning staff to maintain hotel cleanliness and guest satisfaction.
  • Conducted regular inspections of guest rooms for quality assurance and upkeep standards.
  • Collaborated with maintenance team to report facility issues for timely resolution.
  • Monitored inventory levels for all supplies and equipment used by housekeeping staff.
  • Resolved customer complaints in a timely manner regarding housekeeping services.
  • Communicated with guests to address requests and ensure comfort during their stay.
  • Collaborated with housekeeping team to maintain overall hotel cleanliness and presentation.
  • Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.

Room Attendant

Meriton Suites
Sydney, NSW
10.2024 - 12.2024
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Served food quickly for positive guest experiences.
  • Packed fast food products in approved containers, cups, and bags.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Cleaned and maintained guest rooms to ensure high cleanliness standards.
  • Replenished supplies such as towels, linens, and toiletries for guest convenience.
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.

Education

BBA -

University of Technology of Sydney
Sydney, NSW
09.2028

Diploma - Business Management

National Youth And Technical Training Center
Dhaka, Bangladesh
02.2024

High School Diploma -

National Ideal Collage
Dhaka, Bangladesh
02.2022

Skills

  • Heavy cleaning
  • Emergency response skills
  • Customer service
  • Team building
  • Time management
  • Quality assurance
  • Communication skills
  • Employee relations
  • Guest relations
  • Staff management
  • Coaching and mentoring
  • Process monitoring and improvement
  • Project planning
  • Verbal and written communication
  • Policy and procedure development
  • Process improvement
  • Priority management

Languages

Bengali: Native/ Bilingual, English: Professional, Hindi: Professional, Urdu: Limited

References

Araf, Hossain, Shift Manager, arafhossain.off@gmail.com, 0478953504, McDonald's, Lakemba, NSW

Aubrie

  • supervisor, Meriton Suites

+61 413556803

Timeline

Houseman

Meriton Suites
01.2025 - Current

Room Attendant

Meriton Suites
10.2024 - 12.2024

BBA -

University of Technology of Sydney

Diploma - Business Management

National Youth And Technical Training Center

High School Diploma -

National Ideal Collage

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MD ARAFAT ISLAM SHABAB