Md Ashaduzzaman
Southport,QLD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Coles Express
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Marketing Executive
7 Days Ltd
12.2022 - 02.2024
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Compiled product and customer data to generate informed profit projections.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Launched marketing activities for new product lines and market penetration.
- Identified industry benchmarks to measure success of key digital strategy areas.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
- Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
- Streamlined marketing processes to increase efficiency and reduce costs, resulting in higher ROI for campaigns.
- Developed and implemented targeted digital strategy to improve business performance.
Marketing Consultant
Eastern University
01.2011 - 02.2018
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with 50 key accounts.
- Provided expert guidance on branding strategy to establish consistent messaging across all platforms and touchpoints.
- Optimized website performance, resulting in improved search engine rankings and increased web traffic.
- Delivered insightful data analysis and reporting to clients, demonstrating campaign success and areas for improvement.
- Collaborated with public relations specialists to secure positive media coverage for client products or services.
- Managed budgets effectively, ensuring all marketing activities were executed within financial constraints.
- Planned and executed events and marketing programs to increase qualified leads.
- Conducted market research and reported on clients' competition.
- Enhanced customer engagement with effective social media management and content creation.
Business Development Officer
HHH Zipper Ltd
08.2009 - 03.2010
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Collaborated with sales and marketing departments to support client acquisition.
- Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
Education
Ph.D. - Department of Marketing
Griffith University
Gold Coast, QLD03.2023
Graduate Diploma of Research Studies - Department of Marketing
Griffith University
Gold Coast, QLD12.2018
MBA - Department of Marketing
University of Dhaka
Bangladesh12.2006
BBA - Department of Marketing
University of Dhaka
Bangladesh07.2005
Skills
- Active Listening
- Critical Thinking
- Problem Resolution
- Complaint Handling
- Client Relations
- Customer satisfaction measurement
Problem-solving abilities
- Microsoft Outlook
- Follow-up skills
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
- Building rapport
- Research
References
- Prof Scott Weaven, Professor of Marketing, Department of Marketing, Griffith Business School, QLD 4222, Australia, +61755529216, s.weaven@griffith.edu.au
- Dr. Mitchell Ross, Senior Lecturer in Marketing, Department of Marketing, Griffith Business School, Gold Coast, +61 (0)7 5552 8269, m.ross@griffith.edu.au
Timeline
Customer Service Representative
Coles Express
02.2024 - Current
Marketing Executive
7 Days Ltd
12.2022 - 02.2024
Marketing Consultant
Eastern University
01.2011 - 02.2018
Business Development Officer
HHH Zipper Ltd
08.2009 - 03.2010
Ph.D. - Department of Marketing
Griffith University
Graduate Diploma of Research Studies - Department of Marketing
Griffith University
MBA - Department of Marketing
University of Dhaka
BBA - Department of Marketing
University of Dhaka
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