Md Eyaheya Sumon
Cranbourne North,Australia
Summary
Motivated to secure a challenging role in retail management, aiming to apply and enhance skills in a dynamic environment.S
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Assistant Store Manager
IGA Keysborough
09.2024 - Current
- Leading and developing the Team.
- To achieve sales and wage control targets.
- Ensure all rosters are aligned with the award.
- Ensure all sick leave has appropriate certificates and files as per business policies.
- Ensure all accidents are recorded aligned with work cover guidelines.
- Ensure all government legislation, regulations and industrial awards are adhered to at all times.
- Ensure accurate documentation of business records.
- Ensure all store compliance documents are filed and accessible by appropriate managers.
- Ensure all office equipment and consumables are used in line with store policies.
- Ensure confidentiality is regard to business information, business documentation and staffing details.
- Report any breaches of security to management.
- Stock management including Grocery, Dairy, Bakery and other departments.
- Following stock ordering and receiving procedure.
- Dealing with various Direct purchase representatives to make sure store is prese and stock available all times and up to date.
- Ensure Pricing and ticketing is current and promotions are accurate and merchandised.
- Ensure all Michael’s SUPA IGA and Fairley’s SUPA IGA rules, regulations and policies to ensure total protection of store investments including cash, stock and property.
Customer Service Manager
Coles Eastland
01.2023 - 10.2023
- Take accountability for the day-to-day running of the service department and front of store operations with responsibility for our checkouts and customer service desk.
- Make sure the store is exceptionally presented, welcoming and engaging for our customers, team members and local community.
- Lead, coach and develop your team to meet sales targets, cost control and rostering requirements.
- Drive a one team culture which puts our team members health, safety and wellbeing first.
- Customer obsessed and continually seek to better understand our diverse customers to ensure we’re always provide an outstanding shopping experience.
- Support the Store Manager and fellow Management Team in all areas of the business.
- Meet regular targets for service department and identify opportunities for sales growth.
- Lead by example and communicate management expectations.
Duty Manager
Coles Bayswater/Eastland
04.2022 - 01.2023
- Oversee team member performance, delegate tasks, provide guidance, and address any concerns or interpersonal conflicts that may arise.
- Troubleshoot and resolve issues and crises as they arise, reporting outcomes to upper management.
- Maintain a physical presence, communicating with customers and representing other managers in their absence.
- Promptly address customer complaints and actively seek ways to improve based on customer feedback.
- Enhancing customer experiences by maintain strong relationships with customers and contribute to the business’s success.
- Keep a close eye on various aspects of the business.
- Identifying challenges and implementing solutions, they create a well-organized and efficient work environment.
- Manages regularly meet with upper management to stay up-to-date with organizational changes, issues, and improvements.
- Maintaining effective communication within the team.
Corporate Store Manager
7-Eleven Pty Ltd.
04.2016 - 04.2022
- Lead and motivate a team of employees to ensure the store is running efficiently, meeting customer needs, and achieving sales goals.
- Ensure compliance with all company policies and procedures, including safety regulations.
- Monitor inventory levels and order merchandise as needed.
- Maintain accurate records of daily transactions and prepare reports for upper management.
- Train new staff on store operations and customer service standards.
- Handle customer complaints in a professional manner.
- Develop strategies to increase customer loyalty and satisfaction.
- Manage cash flow and banking activities, ensuring accuracy and security.
- Supervise staff scheduling and payroll processing.
- Oversee merchandising and stocking of shelves.
- Analyze sales data to identify trends and opportunities for improvement.
- Implement promotional campaigns and special events to drive sales.
Team Member
7-Eleven Pty Ltd.
11.2011 - 04.2016
- Provide customer service by greeting and assisting customers and responding to customer inquiries.
- Promote and resolve customer complaints, in a timely and professional manner.
- Handling POS, EFT System, balance cash drawer and process transactions within established guidelines at the end of shift and reconciliation of till.
- Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitor cash over/short, inventory shrinkage, and drive offs daily.
- Enforce all Safety and Security Issues and report any and all unsafe conditions.
- Report and process all employee and/ or customer incidents or accidents following company procedure.
- Enforce safety, health, and security rules.
- Ensure cross selling and up-selling to increase sales volume.
- Receive stock delivery with verifying the purchase order.
Officer, Operations Accounting
Airtel Bangladesh Limited
Dhaka, Bangladesh
03.2007 - 06.2010
- Overall responsible of daily cash counter activities.
- Provide sales support.
- Perform account receivable responsibilities using TABS (Transactional Accounting Billing System).
- Inventory accounts reconciliation.
- Co-ordinate with supply-chain.
- Prepared franchisee sales and inventory stock report.
- Working along with franchisee with their commission.
- Maintaining filing system.
- Data analytical report base on weekly/monthly postpaid bill collection.
- Working with CRM system.
- Provide Sales Support to Sales & Distribution team for corporate and franchisee sales.
- Assist with month end and yearend reporting.
- Ad-hoc tasks as required from time to time to contribute to the effective and professional operation of the department.
- Provide basic TABS training to new recruits.
Executive, Asset Management and Billing Department
Ranks Telecom Limited
Dhaka, Bangladesh
07.2005 - 02.2007
- Reconcile daily Inventory core stock report.
- Assign Inventory Registered tag numbers for sales team and for the franchisee.
- Collect Inventory sales invoices and store them for weekly/monthly Inventory sales report.
- Provide support to Sales team with product lifting and activation report.
- Transfer Inventory to regional offices and maintenance filling.
- Reconcile Bank Statement with daily bill payment.
- Collection Payments and make entry into system.
- Directly face customer queries and provided updates of all current policies, procedures, promotions, products and value-added services.
Education
Retail Food Safety Practices -
SELMAR EDUCATION INSTITUTE
12.2016
7-ELEVEN FRANCHISEE TRAINING PROGRAM (SEFT) -
12.2016
Advance Diploma - Language programming
APTECH BANGLADESH
12.2002
Bachelor of Art’s -
NATIONAL UNIVERSITY OF BANGLADESH
12.2001
Skills
- Team leadership
- Sales management
- Inventory oversight
- Compliance management
- Stock procurement
- Customer relationship management
- Inventory control
- Performance analysis
- Problem solving
- Retail operations
- Training and development
- Conflict resolution
- Effective communication
- Staff supervision
- Budgeting and cost control
- Loss prevention
- Strategic merchandising
- Incident reports
- Hiring and training
- Performance evaluations
- POS systems
- Customer service
Certification
First Aid Certificate
Accomplishments
7-Eleven Franchisee Spirit Award Nomination 2018
References
- Mario Dell’Oste, Store Manager, Michaels Fresh Food Market, IGA Keysborough, 0437 480 397, smgr@michaelskeys.com.au
- Shpetim Topali, Store Manager, Coles Eastland, Melbourne, Victoria, 0411 498 281, coles.7881.manager@coles.com.au
- Suganthan Thiyagarajah, Retail Business Manager, 7-Eleven Pty Ltd., Melbourne, Victoria, 0459 879 702, sit@7eleven.com.au
Timeline
Assistant Store Manager
IGA Keysborough
09.2024 - Current
Customer Service Manager
Coles Eastland
01.2023 - 10.2023
Duty Manager
Coles Bayswater/Eastland
04.2022 - 01.2023
Corporate Store Manager
7-Eleven Pty Ltd.
04.2016 - 04.2022
Team Member
7-Eleven Pty Ltd.
11.2011 - 04.2016
Officer, Operations Accounting
Airtel Bangladesh Limited
03.2007 - 06.2010
Executive, Asset Management and Billing Department
Ranks Telecom Limited
07.2005 - 02.2007
Retail Food Safety Practices -
SELMAR EDUCATION INSTITUTE
7-ELEVEN FRANCHISEE TRAINING PROGRAM (SEFT) -
Advance Diploma - Language programming
APTECH BANGLADESH
Bachelor of Art’s -
NATIONAL UNIVERSITY OF BANGLADESH