Md Mahamudul Hassan
Yangebup,WA
Summary
Being a self-motivated person, I am always keen to take challenges with responsibility, honesty, and dedication. I think I am organized and love to work with perfection independently or as a part of a team.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
8
8
years of professional experience
Work History
Receptionist
Maven dental Subiaco, Perth
07.2024 - Current
- Handling telephone calls, checking voice mail and scheduling appointments in D4W, OASiS, Praktika and Zavy dental software systems.
- Processing patients’ billings, managing payments, navigating claims with Medicare and private insurance providers through HICAPS and Tyro.
- Documenting the daily banking activities of all the dental practitioners and preparing daily settlement documents of the practice.
- Facilitating seamless communication between patients with their respective dentists.
- Coordinating with associated vendors for the fabrication of crowns and implants.
- Conducting professional and prompt correspondence with patients, associated dental practices (such as Orthodontists), and general practitioners through email and Mediref.
Front Office coordinator
About Smiles, Eastgardens, Sydney
05.2024 - 06.2024
Dental receptionist
151 Degree Dental, Alexandria, Sydney
11.2023 - 04.2024
Receptionist and Dental Assistant
Whiterteeth dental, Randwick, Sydney
05.2023 - 11.2023
Store Manager
Iris Convenience Store, Bondi junction
11.2022 - 04.2023
- Store operation: Managing day-to-day operation of the store.
- Sales and customer service: Monitoring sales targets, providing excellent customer service and handling customers’ complaints.
- Stock and display management: Track on the stocks to identify the items to be refilled and refill the items in the display.
- Visual Merchandising: Planning and implementing attractive product displays to enhance visual appeal and promote sales.
- Safety and Security: Ensuring compliance with health and safety regulations, maintaining a safe and secure store environment.
- Reporting and Documentation: Keeping accurate records of sales, inventory, and other relevant data.
Research Assistant
UNSW, Sydney
01.2022 - 10.2022
- Conducting project based microbiological experiments.
- Data analysis, reporting and presentation.
- Giving talk to the industry collaborators explaining the outcomes of any specific experiment or analysis.
Office Secretary
Microbiology Association of Bangladesh
03.2018 - 04.2019
- Maintaining and updating various office records, files, and databases.
- Preparing drafts and editing documents, letters, reports, and other materials as required.
- Preparing meeting agendas, taking minutes, and distributing meeting materials.
- Leading team members in organizing seminars, social campaigns, and annual picnics.
Education
Masters - Microbiology
University of Chittagong
BangladeshBSc (Honors) - Microbiology
University of Chittagong
BangladeshSkills
- Software skill
- Data entry
D4W Dental Practice Management software
OASiS Dental Practice Management software
Praktika Dental Practice management software
Microsoft office programs specially word, Excel, PowerPoint, Teams, and Outlook
- Organization skills
- Verbal and written communication
- Customer and Client relations
- Time management
- Office administration
Timeline
Receptionist
Maven dental Subiaco, Perth
07.2024 - Current
Front Office coordinator
About Smiles, Eastgardens, Sydney
05.2024 - 06.2024
Dental receptionist
151 Degree Dental, Alexandria, Sydney
11.2023 - 04.2024
Receptionist and Dental Assistant
Whiterteeth dental, Randwick, Sydney
05.2023 - 11.2023
Store Manager
Iris Convenience Store, Bondi junction
11.2022 - 04.2023
Research Assistant
UNSW, Sydney
01.2022 - 10.2022
Office Secretary
Microbiology Association of Bangladesh
03.2018 - 04.2019
BSc (Honors) - Microbiology
University of Chittagong
Masters - Microbiology
University of Chittagong