Md Mahfuzur Rahman
Thornlie,Australia
Summary
Innovative and goal-oriented Management professional committed to Cash Handling and Customer Services. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
7
7
years of professional experience
Work History
Assistant Customer Service Representative Manager
Shwapno Super Shop
03.2023 - 06.2025
- Cultivating long-term client relationships through attentive service and tailored solutions.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
- Accomplished multiple tasks within established timeframes.
Senior Customer Service Cashier
Aarong
03.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Cashier
BFC
01.2020 - 03.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked restaurant environment.
Guest Relations Officer
Ascott the Residence Hotel
08.2018 - 12.2019
- Greeted guests upon arrival and offered assistance.
- Kept detailed records of all guest transactions throughout their stay for accurate billing at checkout time.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
Education
Masters - Human Resource Development and Industrial Relations
Jahangirnagar University
12.2019
Bachelor of Arts - Tourism and Hospitality Management
International University of Business Agriculture and Technology
01.2017
Higher Secondary Certificate - Business Studies
Narsingdi Presidency College
12.2012
Secondary School Certificate - Business Studies
Jamalpur R. M. Bidypith
12.2010
Skills
- Customer Service
- Team leadership
- Time management
- Decision-making
- Problem-solving aptitude
- Relationship building
LANGUAGES
English - Upper intermediate
Hindi - Intermediate
Timeline
Assistant Customer Service Representative Manager
Shwapno Super Shop
03.2023 - 06.2025
Senior Customer Service Cashier
Aarong
03.2021 - 03.2023
Cashier
BFC
01.2020 - 03.2021
Guest Relations Officer
Ascott the Residence Hotel
08.2018 - 12.2019
Bachelor of Arts - Tourism and Hospitality Management
International University of Business Agriculture and Technology
Higher Secondary Certificate - Business Studies
Narsingdi Presidency College
Secondary School Certificate - Business Studies
Jamalpur R. M. Bidypith
Masters - Human Resource Development and Industrial Relations
Jahangirnagar University
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