Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Md Mahfuzur Rahman

Thornlie,Australia

Summary

Innovative and goal-oriented Management professional committed to Cash Handling and Customer Services. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

7
7
years of professional experience

Work History

Assistant Customer Service Representative Manager

Shwapno Super Shop
03.2023 - 06.2025
  • Cultivating long-term client relationships through attentive service and tailored solutions.
  • Established strong relationships with clients, promoting trust and loyalty in our brand.
  • Increased customer retention rates through proactive outreach efforts and personalized followups.
  • Accomplished multiple tasks within established timeframes.

Senior Customer Service Cashier

Aarong
03.2021 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Cashier

BFC
01.2020 - 03.2021


  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked restaurant environment.

Guest Relations Officer

Ascott the Residence Hotel
08.2018 - 12.2019
  • Greeted guests upon arrival and offered assistance.
  • Kept detailed records of all guest transactions throughout their stay for accurate billing at checkout time.
  • Managed VIP guest relations, ensuring exceptional service levels were met at all times.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.

Education

Masters - Human Resource Development and Industrial Relations

Jahangirnagar University
12.2019

Bachelor of Arts - Tourism and Hospitality Management

International University of Business Agriculture and Technology
01.2017

Higher Secondary Certificate - Business Studies

Narsingdi Presidency College
12.2012

Secondary School Certificate - Business Studies

Jamalpur R. M. Bidypith
12.2010

Skills

  • Customer Service
  • Team leadership
  • Time management
  • Decision-making
  • Problem-solving aptitude
  • Relationship building

LANGUAGES

English - Upper intermediate
Hindi - Intermediate

Timeline

Assistant Customer Service Representative Manager

Shwapno Super Shop
03.2023 - 06.2025

Senior Customer Service Cashier

Aarong
03.2021 - 03.2023

Cashier

BFC
01.2020 - 03.2021

Guest Relations Officer

Ascott the Residence Hotel
08.2018 - 12.2019

Bachelor of Arts - Tourism and Hospitality Management

International University of Business Agriculture and Technology

Higher Secondary Certificate - Business Studies

Narsingdi Presidency College

Secondary School Certificate - Business Studies

Jamalpur R. M. Bidypith

Masters - Human Resource Development and Industrial Relations

Jahangirnagar University
Md Mahfuzur Rahman