Md Mainul Islam Rohan
Strathfield,Australia
Summary
Highly motivated and service-oriented individual with over 3 years of experience in front desk, e-commerce, and client communication roles. Proven success in delivering excellent customer support, managing inbound enquiries, booking appointments, and resolving complaints. Skilled in CRM systems, conflict resolution, and multitasking in high-volume environments. Currently completing a Master of Business Analytics at Macquarie University.
Professional retail worker with solid experience in customer service and sales. Strong focus on teamwork, flexibility, and achieving results. Skilled in inventory management, point-of-sale systems, and providing exceptional customer experiences. Reliable team member who adapts to changing needs and consistently meets goals.
Overview
5
5
years of professional experience
Work History
Retail Team Member
Gooday Mart
07.2025 - Current
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
Receptionist
Esaar Aesthetics Centre
01.2023 - 02.2024
- Answered customer enquiries through phone, email, and walk-ins
- Scheduled appointments using digital and manual booking systems
- Maintained client records and ensured data confidentiality
- Processed payments, issued receipts, and assisted with service queries
Customer Support Assistant
Sapphire (E-Commerce Business)
03.2020 - 12.2022
- Handled customer complaints and enquiries via live chat and email
- Coordinated delivery and returns with internal logistics
- Managed order tracking and created support tickets in CRM
- Generated basic reports on customer queries and resolutions
Education
MBA - Business Analytics
Macquarie University
06-2027
Bachelor of Science - Economics
North South University
01.2024
Skills
- Microsoft Excel (Certified), Word, PowerPoint
- CRM Tools (basic)
- Data Entry & Reporting
- Appointment Systems
- Cash handling accuracy
- Store maintenance
- Reliability and punctuality
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Retail Team Member
Gooday Mart
07.2025 - Current
Receptionist
Esaar Aesthetics Centre
01.2023 - 02.2024
Customer Support Assistant
Sapphire (E-Commerce Business)
03.2020 - 12.2022
Bachelor of Science - Economics
North South University
MBA - Business Analytics
Macquarie University
Key Competencies
- Customer Service & Client Support
- Inbound Calls & Live Chat Support
- Complaint Resolution & Escalation Handling
- Appointment Scheduling & Calendar Management
- CRM & Customer Records Systems
- Verbal and Written Communication
- Multitasking & Prioritising Tasks
- Professional Phone & Email Etiquette
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