MD MASUM MIAH RONI
Werribee
Summary
As a dedicated Patient Counselor at Micro-Lab Diagnostic Center, I enhanced patient satisfaction through empathetic support, showcasing my strong communication skills and commitment to quality assurance. My proactive approach and ability to multitask effectively contributed to a positive patient experience, demonstrating my capability in both preventive care and diagnosis. And also Able to deal with people at all level. Ultimately a focus will be placed on leading effective practices to contribute to overall organizational success.
Overview
1
1
year of professional experience
Work History
Patient Counselor
Micro –Lab Diagnostic Center
Sylhet
11.2023 - 01.2025
- Improved patient satisfaction by providing empathetic counseling and support during treatment
- Provide information about diagnoses, treatment options, and resources available to patients and their families
- Conduct assessments to understand patients’ needs, preferences, and concerns regarding their health conditions
- Collaborate with healthcare providers to ensure comprehensive care and facilitate communication between patients and their medical teams
- Skilled in actively listening to patients and understanding their concerns without judgment
- Strong ability to manage multiple patient cases and documentation efficiently
Education
Master of Public Health -
CQ University
Melbourne12.2026
Bachelor of Medicine And Bachelor of Surgery -
North Sichuan Medical College
China12.2022
Higher Secondary School Certificate -
Brindaban Govt. College
Habiganj09-2015
Skills
- Good Communication skills
- Quality Assurance
- Teamwork and Collaboration
- Proactive and Professional
- Preventive Care
- Diagnosis and Treatment
- Multitasker
- Able to deal with people at all level
Hobbies and Interests
- Reading Book
- Playing Cricket
- Travelling
- Watching Movies
Languages
- English
- Bengali
- Chinese
- Hindi
Timeline
Patient Counselor
Micro –Lab Diagnostic Center
11.2023 - 01.2025
Master of Public Health -
CQ University
Bachelor of Medicine And Bachelor of Surgery -
North Sichuan Medical College
Higher Secondary School Certificate -
Brindaban Govt. College
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