Md Mujeeb

Taking care of the groceries deliveries.
Communicating with the customers and resolving their issues.
Time management and maintaining the consistency at work.
Also, responsible for the shift assigning to 100+ drivers.
Taking care of the customer issues and concerns via email and telephonic calls.
Interacting with the customer support team to solve the issues if any.
Allocating the trucks and monitoring the KPI's of the drivers.

Resolved complaints efficiently, ensuring customer satisfaction and loyalty.

Collaborated with team members to streamline service processes effectively.

Managed night operations, ensuring smooth check-ins, check-outs, and guest services.

Supervised night staff across front desk, housekeeping, and security.

Handled guest complaints and resolved issues efficiently.

Performed night audits and reconciled daily financial transactions.

Ensured hotel safety and responded to emergencies during overnight hours.

Prepared reports and communicated shift handover notes to morning teams.

Maintained high standards of customer service and guest satisfaction.

• Led staff training programs to enhance service skills and team performance.
• Resolved guest complaints promptly to uphold the hotel's reputation for service excellence.

• Solely responsible for extra mile delivery to millions of users across the globe.
• Communicate with high level management and get the content/build ready for game releases across multiple mobile platforms (Appstore, Google Play, Amazon, and Windows) on different environments Alpha, Beta/TF and Production.
• Configuring the portals and managing them during Pre Production - Production - Post Production stages.
• Communicate with Developers and designers to update or add new features on Existing/Upcoming titles and keep the team aligned with the upcoming changes on the Appstore, Google Play, and other platforms and documenting them.
• Helping Devs, QA teams & Producers to get their certs & provisioning profiles and devices - run through Jenkins jobs.
• Leading the internal project of the team as Lead tester.
• Achievements/Tasks

• Responsible for game submissions, content management, and publishing them across multiple portals of mobile and console - worldwide
• Planning and coordinating with various studios globally to execute and launch products world wide
• Responsible for reviewing and approving art work upload for Sony, Microsoft & Nintendo switch in consultation with stakeholders
• Achievements/Tasks

• Coordinating with the game teams and executing the assigned tasks before deadline
• Worked on multiple projects and delivered them without any issues
• Achievements/Tasks

• Responsible for deliverable, content management, store screenshots, builds and pricing for all the mobile products on Google Play, Amazon, iOS stores & Windows
• Achievements/Tasks