MD OBAYDULLAH

• Accomplished multiple tasks within established timeframes.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

• Reduced operational costs through comprehensive process improvement initiatives and resource management.

• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.

• Experienced in operating and maintaining all types of coffee-making equipment, from traditional espresso machines to more modern cold-brew systems.
• Familiar with the various types of coffee and tea preparations, as well as specialty drinks and syrups.
• Skilled in cash handling and performing basic bookkeeping functions.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.

• Learned all required tasks quickly to maximize performance.

• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

• Contributed to team success by completing jobs quickly and accurately.

• Managed day-to-day operations across multiple retail centres, ensuring seamless customer experiences.
• Led a team of 10+ employees, overseeing their performance, training, and development to enhance productivity.
• Developed and implemented sales strategies, resulting in a 12% increase in revenue over 18 months.
• Coordinated inventory management and supply chain logistics, reducing stock discrepancies.
• Handled customer escalations and resolved complex issues.
• Implemented a customer feedback system that enhanced service quality. increase in positive reviews.
• Emphasize working well with others and contributing to a team-oriented environment.
• Maintained the shop's visual standards by organizing and restocking products, contributing to an appealing shopping environment.