Summary
Education
Skills
Work History
Licensing
Timeline
BusinessAnalyst
Md Rayhan

Md Rayhan

Alice Springs,NT

Summary

A highly motivated ICT graduate with Nine years of diverse service delivery experience with technical skills. I possess a genuine passion for emerging technologies and have a strong desire to acquire new skills and tools on a daily basis. Through my extensive background in Enterprise Administration and Management, I have developed a confident and proficient approach to my work.

I am well-versed in multiple programming languages, including Python and C programming, and web designing.I have experience in Clinical Coding/Data Mapping and Health Informatics. I possess advanced troubleshooting skills in computer networking (Cisco, Fortinet), Operating System (IOS,Windows,Lynx),Computer Servers and various Business Systems.

Education

Bachelor of Science - Information Technology

Charles Darwin University
Darwin, NT
04.2022

High School Diploma -

Gateway Business College
Burwood,NSW
01.2018 - 08.2019

Skills

  • Knowledge base Softwares: Hudo, Document360
  • CRM Softwares: HubSpot, ZohoCRM, Oracle NetSuite ERP
  • HR Softwares: WorkDay, Employment Hero, MyHR
  • Finance and Payroll Softwares: XERO, Myob, LightYear
  • Incident Management Tools: LogicQC, Jirra Service Management, WHS Monitor
  • Fleet Tools: Fleetio, FleetDynamics
  • ICT Asset Management Tools: Intune, SOTI Mobicontrol, JamF
  • PABX System: 3CX, Yealink, Polycom
  • Collaboration Tools: Teams, Zoom, Sharepoint Sites
  • Printer Technology: Toshiba, Brother, Fuji, Ricoh
  • Analytical Software: Power BI, Excel, Tableau, DAX

Work History

ICT Support Coordinator

The Purple House
Gillen, NT
06.2023 - Current
  • Provide first-line technical support to end-users via phone, email, or in-person
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Install, configure, and maintain computer systems, software applications, and
    peripheral devices.
  • Set up and configure network infrastructure, including routers, switches, and
    firewalls.
  • Collaborate with other IT teams to escalate and resolve complex technical issues.
    Document technical procedures, configurations, and troubleshooting steps.
  • Provide training and guidance to end-users on how to use ICT systems effectively
  • Strong knowledge of Active Directory, Group Policy, File and Print Services, DNS
  • Troubleshooting PC, networks, servers, software and hardware problems, and
    Microsoft applications
  • Participate in IT projects, such as system upgrades, migrations, and deployments.

Senior ICT Support Engineer

Central Australian Aboriginal Council
Alice Springs, NT
12.2021 - 07.2023
  • In collaboration with your colleagues be the first point of contact for helpdesk requests
  • Use and develop ICT documentation and working knowledge of ICT equipment and resources to resolve
  • helpdesk requests quickly and courteously
  • Escalate unresolved requests within a reasonable period of time to internal IT teams or seniors when unable or unauthorised to resolve the problems
  • Provide authorised secure access for staff, guests and stakeholders to Congress network and applications promptly when requested
  • Support and encourage stakeholders to use the recommended methods of using ICT resources including storage, computers, notepads, desk phones, mobile
    phones, printers, peripherals and any other ICT equipment
  • Assist the ICT Team, and other congress staff with project delivery, compliance, and reporting tasks.
  • Deliver ICT products and services to all Congress site, Town & Remote
  • Work as a team, communicate effectively, and share knowledge
  • Provide on call support when required.

ICT Officer

Northern Territory Department Of Education
Alice Springs, NT
01.2021 - 12.2023
  • Providing clients with quality customer service that works in line with the government's core goals and values
  • Support Installing, configuring and maintaining software and hardware
    components of computer and network systems
    Diagnosing and troubleshooting software and hardware issues
  • Ensuring the security of client and server computers
  • Supporting customers whenever they encounter challenges with computers and
    network devices
  • Maintaining and updating technical documentation regularly
  • Efficiently and effectively communicate with business users on a day-to-day basis

ICT Service Delivery Co-ordinator (Fixed Term)

Power and Water
Darwin, NT
05.2020 - 11.2020
  • Working with users to formulate and document business requirement
  • Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensures acceptable quality and integrity of the system
  • Proficient in using Terminal services and file sync tools like - Critix, Content Manager, ITSM, Zendesk, Service Now
  • Power and Waters asset management system – Maximo
  • Business dashboard tool – Tableu

Executive Assistant(Fixed Term)

Parks & Wildlife Commission Of The NT
Darwin, NT
01.2019 - 07.2019
  • Admin Sound knowledge and experience in high level administrative office-based
    procedures, processes and functions including diary management, travel and
    accommodation bookings, finance and accounts payment processes, records/information management
    Office 365 Skills, Experience of working in HP Content Manager
  • Jirra Ticketing System/ Zen Desk
  • Crtix software, Content Manager
  • Government Accounting System: AP Wizard, PO
  • Wizard, Finance BOXI report, LTF Wizard
  • EIMS,Expense8,EML Card System
  • Secretariat Work and E-recruit process

ICT Instructor (Part Time)

Gateway Business College
Burwood, NSW
01.2016 - 12.2018
  • ICT Professional year instructor
  • Develop and teach modules covering topics such as project management,
    workplace communication, technical skills application, and industry-specific
    practices.

ICT Project Support

Hays
Parramatta, NSW
11.2016 - 10.2018
  • Identifying technical training needs and requirements of individuals and organizations
  • Setting human resource development objectives and evaluating learning
    outcomes
  • Designing, coordinating, scheduling and conducting ICT training and development
    programs that can be delivered in the form of individual and group instruction,
    and facilitating workshops, meetings, demonstrations and conferences
  • Liaising with external training providers to arrange delivery of specific training and
    development programs
  • Promoting internal and external training and development, and evaluating these
    promotional activities

Licensing

  

  • Driving License
  • Working with Children Card
  • White Card
  • First Aid and CPR (Eagle Training Centre, NT)
  • WZ1 and WZ2 Certification (Traffic Controller)
  • ASIC and MSIC

Timeline

ICT Support Coordinator

The Purple House
06.2023 - Current

Senior ICT Support Engineer

Central Australian Aboriginal Council
12.2021 - 07.2023

ICT Officer

Northern Territory Department Of Education
01.2021 - 12.2023

ICT Service Delivery Co-ordinator (Fixed Term)

Power and Water
05.2020 - 11.2020

Executive Assistant(Fixed Term)

Parks & Wildlife Commission Of The NT
01.2019 - 07.2019

High School Diploma -

Gateway Business College
01.2018 - 08.2019

ICT Project Support

Hays
11.2016 - 10.2018

ICT Instructor (Part Time)

Gateway Business College
01.2016 - 12.2018

Bachelor of Science - Information Technology

Charles Darwin University

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