MD Rizwanul Amin
Rockdale,NSW
Summary
Transitioning from customer service to IT, seeking an rewarding opportunity to build career in Networking & Cyber Security world with the practical skills in Networking, Linux operation,Python and customer-centric professionalism. Offering a strong IT foundation, coupled with customer service and business development expertise. Committed to learning and ready to contribute adaptability, a strong work ethic, and technical proficiency to enhance the organization's IT initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Express
12.2010 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Network Support Intern
ConsultPro
02.2024 - 03.2024
- Configured and maintained routers, switches, and firewalls. Monitored network performance, Backup status via N-able & Datto to ensure availability to all system users.
- Provided technical support to clients in a timely manner.
- Configuration, troubleshooting of desktop/notebook hardware and software, Windows desktops and notebooks, as well as iOS devices, in a networked environment.
- Implementing Active Directory concepts and administration.
- Analyzed security requirements and implemented appropriate solutions.
Business Development Consultant
CPM Australia
02.2019 - 07.2019
- Present, promote and sell AGL energy plans for small and medium businesses using solid arguments to existing and prospective customer's Client energy consumption and cost.
- Data entry, conduct MS Excel Analysis to generate patterns and trends, presenting visuals to the clients about their quarterly/yearly expenses comparison.
- Achieve agreed upon B2B sales targets and outcomes within schedule maintaining weekly KPI.
- Assessed customer needs and provided tailored solutions accordingly Applied problem-solving skills to resolve any customer complaints or issues quickly.
Education
Bachelor of Science - Information Technology
University of Technology Sydney
Sydney, NSW06.2024
Skills
- MS Office 365 suite
- Network configuration & installation of devices
- Troubleshooting and provide onsite/ remote client support
- Handling client issues
- Customer service
- B2B sales
- Experience in Datto & N-able environment
- Active directory Domain services implementation and control user accessibility and operation
- Basic server exposure (Windows, Linux and Hyper V)
- Programming efficiency in Python
- Experience in Virtual machines
- Knowledge of TCP/IP networking, and related network services (ie DNS, SMTP, DHCP, etc)
Accomplishments
- Set up network configuration with Ubiquiti Router/Firewall , cctv camera and access point to the existing network topology as an Intern for a MSP client.
- Completed Telstra job simulation with the responsibility to communicate the NBN team about the malware attack of zero-day vulnerability into Spring frame work (Spring4Shell) , build firewall rule to mitigate the attack and create a incident postmortem report.
- Leadership role as Head Cook at GYG Rhodes NSW (Oct / 2014 to Oct/2015).
Certification
- Mastercard - Cybersecurity Job Simulation
Forage - Issued May 2024
- Telstra - Cybersecurity Job Simulation
Forage - Issued May 2024
Timeline
Network Support Intern
ConsultPro
02.2024 - 03.2024
Business Development Consultant
CPM Australia
02.2019 - 07.2019
Customer Service Representative
Coles Express
12.2010 - Current
Bachelor of Science - Information Technology
University of Technology Sydney
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