Md Robiul Islam
Rockdale,NSW
Summary
Goal-oriented Customer Service Manager with 2 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
3
3
years of professional experience
Work History
Assistant Manager of Customer Service
Tallykhata
01.2023 - 05.2024
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Retail Sales Associate
DSS Super Shop
04.2021 - 11.2022
Education
Master of Science - Construction Management
Central Queensland University
Sydney, NSW07.2026
Bachelor of Science - Civil Engineering
Presidency University
Dhaka, Bangladesh04.2022
Skills
- Scheduling and Planning
- Microsoft Outlook, Word, and Excel
- Problem-Solving
- Cash Handling
- Team Building and Leadership
- Customer Service
- Relationship Building
- Customer Relations
Timeline
Assistant Manager of Customer Service
Tallykhata
01.2023 - 05.2024
Retail Sales Associate
DSS Super Shop
04.2021 - 11.2022
Master of Science - Construction Management
Central Queensland University
Bachelor of Science - Civil Engineering
Presidency University
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