Md Selim
Westminster,Australia
Summary
Dynamic customer service professional with a proven track record at Agora Superstore, adept at utilizing POS systems and Microsoft Office to enhance customer satisfaction. Skilled in resolving issues swiftly and gathering actionable feedback, fostering a collaborative team environment that drives service excellence and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Agora Superstore
Chattogram, Bangladesh
09.2023 - 06.2024
- Facilitated conversations with customers to assess needs, resolve issues, and address product inquiries.
- Gathered customer feedback through surveys and used the data to improve customer service.
Stock Clerk
Agora Superstore
Chattogram, Bangladesh
04.2022 - 08.2023
- Faced products on shelves and displays to meet company policies.
- Moved items from central storage room to shelves for customer purchase.
Food Service Assistant
Café Milano
Chattogram, Bangladesh
01.2021 - 03.2022
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Complied with company service standards and adhered to inventory and cash control procedures.
Education
Bachelor of Science - Mechanical Engineering
Chittagong University of Engineering and Technology
BD01.2017
Skills
- POS systems
- Microsoft Office
- Word
- Excel
- PowerPoint
- Internet browsing
- Online research
- Time management
- Teamwork
Certification
- Driving License
- Responsible Service of Alcohol (RSA)
- Willing to obtain police clearance and medical/health checkup certificate if required.
References
- Mohammed Mobasher Hossain, Team Member (The Ghan Grocery), 0435225556, sakibgph50@gmail.com
- Shahanul Islam Sakib, Team lead (Coles), 0451917685, sakibgph50@gmail.com
Availability
Flexible and available to work across all shifts, including weekends and public holidays.
Languages
English, 78, 82, 72, 82, 78, Bangla
Personal Information
- Date of Birth: 01/01/93
- Gender: Male
- Nationality: Bangladeshi
- Visa Status: Skilled Work Regional - 491 (Full work rights)
Technological Skills
- Experienced in using POS systems
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Skilled in internet browsing and online research
Timeline
Customer Service Representative
Agora Superstore
09.2023 - 06.2024
Stock Clerk
Agora Superstore
04.2022 - 08.2023
Food Service Assistant
Café Milano
01.2021 - 03.2022
Bachelor of Science - Mechanical Engineering
Chittagong University of Engineering and Technology
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