Md Shafiuzzaman
Truganina,VIC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Pest Control Technician
Rentokil
Port Melbourne, VIC
04.2024 - Current
- Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
- Maintained records of all services performed including type of service provided, location treated and chemical used.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Utilized personal protective equipment (PPE) to ensure safety during pest control applications.
Dispatch Officer
Castle Carpenter & Cladding
Werribie, VIC
02.2023 - 07.2023
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Ensured that all necessary information was provided prior to dispatching units or personnel.
- Maintained contact with field units to update them on changing situations and new orders from command centers.
- Resolved customer complaints in a professional manner while adhering to established protocols.
- Informed customers about service availability, restrictions, and related issues in a timely manner.
- Answered customer requests with information about product availability, shipping information and status updates.
Factory Manager
Castle Carpenter & Cladding
Mordialloc, VIC
10.2022 - 01.2023
- Manage the factory, ensuring high-quality business activities with maximum efficiency, production, service, and profitability for the organization.
- Ensure that the team understands that the factory’s profits and achievements are reflected in all its operations and activities– including relationships and risk management.
- Planned and coordinated workflow throughout the factory.
- Oversee safety protocols and programs.
- Resolved any issues related to machinery or equipment breakdowns.
- Supervised the daily operations of the factory ensuring that all orders were completed within deadlines.
- Maintained accurate records of all materials used in production processes.
Factory Hand
Zandercore Metal Design
Campbellfield, VIC
05.2021 - 10.2022
- Read the architectural drawing and calculate the product requirement for the specific job.
- Cut the material on size with minimum west.
- To ensure all internal maintenance is performed daily, and to report all maintenance issues to the Production Manager.
- Stacked finished products onto pallets for storage or distribution purposes.
- Monitored inventory levels of raw materials, components, and finished goods.
- Maintained neat, organized, clean work areas to avoid safety concerns or production delays.
- Followed workplace safety guidelines by wearing protective clothing and correctly operating heavy machinery.
IT Administrator
Oscillosoft Company
Glendenning, NSW
06.2010 - 06.2014
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
- Monitored system performance to ensure optimal availability of services.
- Implemented new technologies to improve system reliability and efficiency.
- Provided technical guidance to staff members regarding best practices in IT operations.
- Coordinated with vendors for the installation of new hardware and software components.
- Responded promptly to incidents reported by users via phone or email tickets.
Customer Service Supervisor
Woolworths
Balmain, NSW
03.2008 - 05.2010
- Analyzed feedback from customers to identify trends, to improve the overall quality of services provided by the department.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Trained new customer service representatives on company policies and procedures.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Salesperson
DD Corporation
Parramatta, NSW
01.2005 - 02.2008
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Developed and implemented strategies to meet sales quotas.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
- Generated new business opportunities through cold-calling campaigns.
- Collaborated with team members to develop effective sales plans.
- Provided personalized service to build relationships with customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
Cashier
McDonalds
Sydney, NSW
10.2002 - 12.2004
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or changes due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
Bachelor of Science - Computer Science
Australian Catholic University
North Sydney12-2007
Associate of Science - Diploma of Networking
TAFE
Ultimo, NSW07-2004
Higher Secondery Certificate
Daulatpur Day And Night College
Khulna- Bangladesh03-2001
Skills
- Customer service
- Problem resolution
- Time management
- Team collaboration
- Technical reporting
- Effective communication
Languages
English
Professional
Bengali
Professional
References
References available upon request.
Timeline
Pest Control Technician
Rentokil
04.2024 - Current
Dispatch Officer
Castle Carpenter & Cladding
02.2023 - 07.2023
Factory Manager
Castle Carpenter & Cladding
10.2022 - 01.2023
Factory Hand
Zandercore Metal Design
05.2021 - 10.2022
IT Administrator
Oscillosoft Company
06.2010 - 06.2014
Customer Service Supervisor
Woolworths
03.2008 - 05.2010
Salesperson
DD Corporation
01.2005 - 02.2008
Cashier
McDonalds
10.2002 - 12.2004
Bachelor of Science - Computer Science
Australian Catholic University
Associate of Science - Diploma of Networking
TAFE
Higher Secondery Certificate
Daulatpur Day And Night College
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