Md A Shuvo

Helped over 50 students using TeamViewer to ensure stable and responsive support across locations.

Coordinated with teams using Microsoft Teams and documented protocols in Confluence for streamlined communication.
Managed access and compliance through Microsoft 365 and Azure Active Directory for secure user management.

Resolved Windows, Linux, and Mac issues efficiently using TeamViewer and Zoom.
Used JIRA for task tracking and Notion for organizing SOPs and knowledge sharing.
Managed updates and backups with Microsoft Intune and OneDrive for data security.
Monitored network health with Nagios and Wireshark, optimizing performance to meet the needs of over 50 users.

Remotely observe and troubleshoot arising application issues using TeamViewer, and manage deployed Windows profiles using Active Directory.

• Implemented new technologies to enhance workplace productivity levels.
• Managed team of professionals to ensure operational efficiency and effectiveness.
• Enforced compliance with regulatory standards and company policies.
• Ensured the security and confidentiality of sensitive information.
• Led crisis management efforts to resolve issues promptly and efficiently.
• Facilitated stakeholder meetings to align on strategic initiatives.
• Developed and maintained relationships with key clients and stakeholders.
• Implemented risk management strategies to mitigate potential threats.
• Monitored and reported on operational performance metrics.

• Developed and implemented welfare programs to improve community well-being.
• Collaborated with external agencies to deliver comprehensive support services.
• Advocated for clients' rights and access to essential community services.
• Monitored changes in legislation affecting welfare assistance programs and policies.
• Conducted psychosocial assessments and documented casework effectively.
• Prepared reports summarizing service user progress over specified periods.
• Maintained accurate records of client interactions and support plans.
• Coordinated care with interdisciplinary teams to ensure continuity of care.