Summary
Overview
Work History
Education
Skills
Summary Of Key Attributes
Professional Development And Industry Currency
Short Courses
Personal Qualities
References
Timeline
Generic

Md Abdul Kader

Sydney,NSW

Summary

Motivated Management personnel and a part time Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than ten years of related experience and superior planning and time management abilities.

Overview

11
11
years of professional experience

Work History

Trainer & Assessor

12.2022 - Current
  • Giving the class lecture to audience
  • Explain and demonstrate assessment requirements as per TGA
  • Make the student understand and clear the concept of ASQA requirements
  • Assess and marking the assessments within given time frame by RTO
  • Make session plan and deliver accordingly
  • Design and execute the recipes as per ASQA/ TGA criteria.

Store Manager – Retail and Food Service

Euro Garages, Australia
04.2019 - Current
  • Oversee the entire Store and Café Operations
  • Deliver exceptional customer service with merchandise and promote customer engagement
  • Work in a team to sell dry stock and wet stock to retail customers and follow point of sale procedure to ensure meeting compliance requirements
  • Build customer relationships and assist with customer difficulties
  • Process all the enquiries come from customers either face to face or over the phone
  • Work effectively in a team and service environment to meet business requirements
  • Recruit and train new team members as well as Assistant Store Manager as per business requirements
  • Promote and celebrate diversity in the workplace to promote diversity
  • Process and receive all payment types such as cash and EFTPOS
  • Leading all team members and ASM to efficiency, professionalism, dedication, and outstanding customer service by setting an example of high standards
  • Receiving and managing inventory on all such as ordering, receiving, and stock take etc
  • Produce merchandise displays and ensure all standards are being met when setting up promotional merchandise and gondolas
  • Monitoring and analyzing EBIT, Budget and set up new target based on changing circumstances
  • Immediate problem solving before further escalation
  • Oversee rostering, ordering, planning of upcoming weeks
  • General running of the business and solving any safety related issue
  • Responsible for risk management, maintaining all the safety standards for customers, team members and contractors as per the company guidelines
  • Perform stock take regularly and do all the relevant investigations so that compliance audit can be achieved
  • Key achievements: Assisting business to increase profit by maintaining all above tasks accurately and timely manner
  • Achieved business audit score from 72% to 89% and Retail execution audit to 98%
  • As a result, my site has become one of the highest earned EBITA among the businesses
  • Coordinating between relevant departments to increase the safety & security in terms of OHS (Occupational Health & Safety) in the business.

Store Manager – Retail and Food Service

Woolworths Caltex (Managed multiple stores)
09.2012 - 03.2019
  • Recruit and train new team members as well as Assistant Store Manager as per business requirements
  • Process all the enquiries come from customers either face to face or over the phone
  • Leading all team members and ASM to efficiency, professionalism, dedication and outstanding customer service by setting an example of high standards
  • Receiving and managing inventory on all such as ordering, receiving, and stock take etc
  • Monitoring and analyzing EBIT, Budget and setting up new target based on changing circumstances
  • Oversee rostering, ordering, planning of upcoming weeks for the team
  • Maintain all the safety standards for customers, team members and contractors as per the company guidelines.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

Skills

  • Course Development
  • Classroom Oversight
  • Materials Preparation
  • Online Instruction
  • Lesson Planning
  • Curriculum Planning
  • Student Engagement
  • Remote Learning
  • New Hire Training
  • Interpersonal Communication
  • Group and Individual Instruction
  • Creative Problem-Solving
  • Subject Matter Expertise
  • Performance Evaluation
  • Active Listening

Summary Of Key Attributes

Vast knowledge in retail industry and its behavior more than ten years Knowledge in providing high level of administrative support to the higher authority Experienced in organizing multiple team meetings and staff parties in various occasion Maintained the relationship between business and third parties Working very closely with other administrative team and higher management Experience in processing invoices and third-party payments Front line customer facing experience Proven Retail Managerial & Organizational skills Strong understanding of Retail Management Systems Initiative & aptitude for problem solving Strong understanding of work health & safety Exceptional leadership & customer service skills Manage and work within team environment Ability to work as part of a team or autonomously Excellent oral and written communication skills Knowledge as working as trainer and assessor Hospitality Industry Maintain the relationship with students and their needs

Professional Development And Industry Currency

  • Complying with the disability standards for Education, August 2023
  • Spotlight On student support strategies, ASQA, June 2022
  • Dealing with Customers Complaints, EG Australia Training Session 2022
  • BSBTEC302 - Design and produce spreadsheets, 2022
  • Euro Garages Australia pay at pump training session September 2022
  • Euro Garages Australia Recruitment Training Phase 1&2 session, August – September 2022
  • Audit session with Nirav Euro Garages Australia, July 2022
  • Customer engagement strategy 2021, EG Australia
  • Spotlight On Assessment, October 2021
  • Spotlight On Assessment Validation, ASQA, August, 2021
  • Retail Store Manager’s Conference – Euro Garages Australia, 2021

Short Courses

  • 2019 - Safety Supervisor, Woolworths Group
  • 2013 - Food Safety Supervisor, Issued by NSW Food Safety Authority
  • 2007 - Microsoft Word, Excel, PowerPoint, and windows operating system

Personal Qualities

  • Reliable
  • Efficient
  • Punctual
  • Curious
  • Honest
  • Adaptable
  • Energetic
  • Empathic

References

  • Sumit Godara, Business Manager, Sydney Southwest, Euro Garages Australia, 0423 155 560, sumit.godara@eg-australia.com
  • Nichole Rutherford, Group Manager, Area 1.4, Woolworths Group Ltd., 0418 150 894, nichole.rutherford@woolworths.com.au

Timeline

Trainer & Assessor

12.2022 - Current

Store Manager – Retail and Food Service

Euro Garages, Australia
04.2019 - Current

Store Manager – Retail and Food Service

Woolworths Caltex (Managed multiple stores)
09.2012 - 03.2019

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Md Abdul Kader