Md Abdullah Al Mamun
10 Northey Crescent,Hoppers Crossing.
Summary
Dynamic professional with a proven track record at Khan Juice and Hotel Elite Palace, excelling in customer service and multitasking. Demonstrated ability to enhance customer satisfaction and drive revenue growth through strategic marketing and exceptional service. Skilled in teamwork, time management, and fluent in multiple languages, embodying a strong work ethic and quick learning capabilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Shopkeeper
Khan Juice(Ex Agha Juice)
11.2024 - Current
- Supervised daily functions, maintaining a tidy, orderly, and efficient store environment.
- Interacted well with customers to build connections and nurture relationships.
- Received product shipments and organized in stockroom storage area.
- Implemented marketing strategies to attract new customers and increase overall revenue.
- Reported issues to higher management with great detail.
- Assisted customers by answering questions and suggesting merchandise.
Overnight Guest Service Agent
Hotel Elite Palace
03.2023 - 09.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Education
Bachelor of IT -
Central Queensland University, AU.
Melbourne.09-2027
Skills
- Teamwork
- Customer service
- Multitasking and prioritizing
- Time management
- Problem-solving
- Store maintenance
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Timeline
Shopkeeper
Khan Juice(Ex Agha Juice)
11.2024 - Current
Overnight Guest Service Agent
Hotel Elite Palace
03.2023 - 09.2024
Bachelor of IT -
Central Queensland University, AU.
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