MD Abrar Ibna Hossain
Darwin
Summary
Offering more than 5 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Frontend and Online department.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Online Department Manager
Woolworths Group
01.2024 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Personal Shopper, Frontend/ Checkouts Team member
Woolworths Group
12.2021 - 12.2023
- Greeted customers in a friendly and professional manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Supporting customers with placing orders and making payments via the phone, online, or in person.
- Engaging with customers and ensuring any special instructions are followed.
- Ensuring that orders are accurately selected, scanned, and packed.
- Assisting with order collection, packaging, loading, and payment, where required.
- Collaborating with store departments to ensure efficient service delivery.
Customer service department, Frontend/ Checkouts
Kmart Darwin
06.2018 - 07.2024
- Supporting customers by providing helpful information
- Responding to queries on face to face or over the phone
- Use of POS software
- Having product knowledge to provide suggestions
- Stock-take
- Use of cash register and EFTPOS machine
- Use computers to produce signage
- Change or rotate window displays, interior display areas, or signage to reflect
- Changes in inventory or promotion.
- Store, pack, and maintain records of props and display items.
- Collaborate with others to obtain products or other display items.
- Take photographs of displays or signage.
Duty Manager/Supervisor
Dollars and Sense Nightcliff
06.2019 - 02.2023
- Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
- Plans, monitors, and appraises job results.
- Conducts training.
- Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
- Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
- Provides quality service by enforcing quality and customer service standards.
- Contributes to team effort by accomplishing related results as needed.
- Making rosters in the correct time manner
- Ordering stocks to ensure the customer needs are met
- Running a shop on a day-to-day basis with a group of team members
Education
Bachelor of Professional Accounting -
Charles Darwin University
Darwin, NT10.2021
Skills
- Expert Ability to Multitask
- Expert Ability to Work in a Team
- Scheduling
- Recruiting and Hiring
- Expert Problem Solving Skills
- Expert Excellent Communication Skills
- Expert Customer Service Skills
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Customer Engagement
- Safety and Security
- Retail Management
- Flexible Schedule
- Work Planning and Organization
- Goals and performance
- Sales Reporting
- Training and Development
- Order Management
References
References available upon request
Certification
- RSA certificate
- First aid certificate
Timeline
Online Department Manager
Woolworths Group
01.2024 - Current
Personal Shopper, Frontend/ Checkouts Team member
Woolworths Group
12.2021 - 12.2023
Duty Manager/Supervisor
Dollars and Sense Nightcliff
06.2019 - 02.2023
Customer service department, Frontend/ Checkouts
Kmart Darwin
06.2018 - 07.2024
Bachelor of Professional Accounting -
Charles Darwin University
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