MD ABU Rayhan

• Developed an API using Golang and Azure AI Language Translate model to translate event fixture details into over 21 languages for our client, the English Premier League.
• Spearheaded the development of a new AI event maker called Smart Events within the ECAL platform, integrating Azure and OpenAI technologies to enhance event management capabilities.
• Built an API that transforms unformatted data into structured JSON data using Azure AI Search and GPT-4, optimizing data processing and retrieval.
• Collaborated with a team of four members, participating in daily stand-up meetings to ensure effective communication and progress tracking.

• Managed inbound and outbound calls, providing technical assistance and resolving issues promptly for end-users.
• Collaborated with a team of 10 colleagues to deliver efficient and effective IT support services.
• Interacted with over 500 Reece branches, ensuring smooth operations and addressing IT concerns promptly.
• Provided comprehensive support for Windows, Linux, and MacOS environments, including troubleshooting hardware, software applications, and network issues.
• Conducted Windows setup and resolved issues with Windows PCs and iPhones, ensuring optimal functionality and user satisfaction.
• Produced and maintained documentation for IT processes, procedures, and troubleshooting guidelines, ensuring clear and accessible resources for end-users and team members.

• Founded the Istem Co's DEIR recruitment system using WordPress, revolutionizing the recruitment process with innovative digital solutions.
• Worked closely with the founders to conceptualize and develop the DEIR recruitment system, aligning with the company's vision and objectives.
• Conducted market research and analysis to identify key trends and opportunities
• Collaborated closely with a team of 3 interns, providing guidance and fostering a collaborative work environment to achieve project objectives.

Customer Consultant | Telstra
Melbourne | June 2023 - Current

• Provide comprehensive support and assistance to Telstra customers, addressing inquiries and resolving issues promptly.
• Offer personalized solutions and recommendations to meet the unique needs and preferences of each customer.
• Demonstrate expertise in Telstra's products and services, guiding customers through purchasing decisions and service upgrades.
• Collaborate with team members to ensure seamless customer experiences and achieve performance targets.
• Continuously enhance product knowledge and customer service skills through training and development opportunities.