Md Abul Kashem Azad
Retail Worker
Bankstown
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Team Member
Kmart Australia
03.2023 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Coles Supermarket
01.2023 - 04.2024
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Customer Service Representative
BP Australia
06.2020 - 05.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cook
Brewtown Cafe
06.2022 - 11.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
Crew Member
KFC Australia
11.2021 - 02.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Assisted other team members to achieve goals.
Education
Bachelor of Science - Civil Engineering
Macquarie University
Sydney, NSW12.2025
Advanced Diploma - Civil Construction Design
Salford College
10.2024
Diploma of Engineering - Engineering
Monash College
Melbourne 09.2020 - 03.2022
Skills
- Time Management
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Store Maintenance
- Problem-Solving Ability
- POS Systems and Ordering Platforms
- Performance improvement
Referees
Available upon request
Certification
- Traffic Control Licence
- First Aid Training
- Food Safety Supervisor Certificates
Work Preference
Work Type
Part TimeContract WorkWork Location
On-SiteHybridImportant To Me
Company CultureWork-life balancePersonal development programsCareer advancementTimeline
Team Member
Kmart Australia
03.2023 - Current
Team Member
Coles Supermarket
01.2023 - 04.2024
Cook
Brewtown Cafe
06.2022 - 11.2023
Crew Member
KFC Australia
11.2021 - 02.2023
Diploma of Engineering - Engineering
Monash College
09.2020 - 03.2022
Customer Service Representative
BP Australia
06.2020 - 05.2022
Bachelor of Science - Civil Engineering
Macquarie University
Advanced Diploma - Civil Construction Design
Salford College
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