Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
AssistantManager

Md Afranul Alam

Lidcombe,NSW

Summary

Dynamic professional with extensive experience in customer service and team leadership at Hungry Jack's. Proven track record in enhancing customer satisfaction and loyalty through effective problem-solving and staff training. Skilled in cash handling and inventory management, driving operational efficiency while fostering a positive work environment.

Overview

1
1
Certification

Work History

Assistant Manager

Hungry Jack's
2023 - 2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Customer Service Representative

EG Ampol
2024 - 2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Coles Express
2023 - 2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Organization Manager

Lead Logistics
2021 - 2022
  • Optimized resource allocation across departments by analyzing expenses and identifying cost-saving opportunities.
  • Consistently achieved revenue growth through strategic planning, forecasting, and market analysis.
  • Managed budgets effectively, allocating resources strategically to achieve financial targets.
  • Expanded market presence through the development of new partnerships and collaborations with industry leaders.
  • Enhanced team productivity with thorough coaching, mentoring, and performance evaluations.
  • Established strong relationships with stakeholders through regular communication and collaboration.
  • Navigated challenging situations by employing diplomacy skills in conflict resolution for satisfactory outcomes.
  • Collaborated with HR department to recruit top talent, optimizing workforce capabilities for maximum efficiency and effectiveness.

Education

Bachelor of Science - IT Network Security

Torrens University Australia
Ultimo

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Staff management
  • Workload management
  • Retail operations
  • Employee scheduling
  • Sales strategies
  • Sales growth
  • Employee performance evaluation

Certification

First Aid

Food safety supervisor

Unleash people power

Guest obsessed

Fire training

Additional Information

Reference

Md Mushfiqur Rahman

(Coles reporting manager)

Phone:0447294943

Zarin Sultana Bushra

( Assistant Manager Hungry jacks smithfield)

Phone: 0449228480

Timeline

Assistant Manager

Hungry Jack's
2023 - 2025

Customer Service Representative

EG Ampol
2024 - 2024

Sales Associate

Coles Express
2023 - 2023

Organization Manager

Lead Logistics
2021 - 2022

Bachelor of Science - IT Network Security

Torrens University Australia

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Md Afranul Alam