Md Akib Al Alam
Sydney,Australia
Summary
I am a committed and results-oriented professional with extensive experience in sales and retail management. My ability to build strong relationships with clients allows me to understand their needs deeply and provide solutions that consistently exceed expectations. Known for my flexibility and hard work, I adapt to various challenges and thrive in dynamic environments. As a versatile and diligent team player, I am dedicated to delivering exceptional customer service and ensuring operational efficiency, always striving to improve processes and outcomes.
Overview
6
6
years of professional experience
Work History
Manager of Operations
RAIAN Enterprise
02.2020 - 05.2024
- Adhered to company procedures and guidelines to ensure smooth retail operations
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Retail Sales Associate
BATA
01.2018 - 12.2020
- Greeted and assisted customers by locating merchandise and suggesting suitable options
- Communicated store policies and addressed customer concerns promptly
- Monitored sales floor and merchandise displays to maintain a presentable condition, taking corrective actions like restocking and reorganizing products
- Engaged with browsing customers to identify preferences, boosting sales and customer satisfaction through personalized service.
Retail Assistant
UNIMART
01.2018 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging.
Education
Master's degree Civil & Construction Engineering -
Macquarie University
07.2024
Bachelor's degree Civil Engineering -
Islamic University of Technology
01.2017
Skills
- MS Excel
- Leadership & Teamwork
- Outlook
- Communication
- Time Management
- Strong Work Ethic and Dependable
Other Information
Student Subclass 500, 07/2026
References
References available upon request
Timeline
Manager of Operations
RAIAN Enterprise
02.2020 - 05.2024
Retail Sales Associate
BATA
01.2018 - 12.2020
Retail Assistant
UNIMART
01.2018 - 12.2017
Master's degree Civil & Construction Engineering -
Macquarie University
Bachelor's degree Civil Engineering -
Islamic University of Technology
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