Md. Al As Wad (Suny)

• Role Overview: Responsible for driving the growth of the company's client base and enhancing its market presence through strategic business development and effective marketing initiatives.

➢ Strategic Business Development: Partnership Development & Revenue Growth

➢ Integrated Marketing and Brand Promotion: Marketing Strategy through Digital marketing and Offline Marketing

➢ Client Relationship and Service Excellence : Client Acquisition, Client Retention & Feedback and Improvement

➢ Monitor industry trends, competitor activities, and regulatory changes to keep the company’s offerings relevant and competitive.

• Role Overview: Responsible for the growth of Daraz's top line, direct impact on brand reputation, and long-term customer retention.

➢ Ensure brands & Key accounts performance management

➢ Price analysis to ensure the competitiveness

➢ Onsite and operational excellence

➢ Manage team to reach the org. OKR

• Role Overview: Plan and develop a new business model with a complete supportive value chain that will enable Distributors in different sectors like FMCG, Telecom, MFS.

➢ Prepare & implement a zero to one model for Distribution Logistics.

➢ Develop a detailed project plan – monitor & track progress, Ensure the resource allocation, Cost analysis.

• Role Overview: Develop and drive sales acquisition in Emerging account through exploring new & retention of existing portfolio to generate maximum revenue for this segment.

➢ New Customer onboarding through acquisition

➢ Account planning in granular level to ensure growth from existing portfolio

➢Collaboration with solution team and industry experts to ensure optimum penetration in market with ICT solution for sustainable growth

• Role Overview: Develop and manage Faas (Fulfilment as a Service), WaaS (Warehouse as a Business) and Marketplace business and bring revenue for Grameenphone, Through managing Sellers, 3rd party Logistics, Inventory management and other supportive logistic activities.

➢ Managing 3rd party logistics partners, driving sales, managing inventory efficiently

➢ Manage pricing in line with the strategy, competitively considering market

➢ Manage all activities from lead generation to signing and implementation of the partners

• Role Overview: Ensure the business growth of the business circle: Forecast & Prepare Smart Target for Retail channels, maintain partner relationship, measure partner performance and design, evaluate different campaigns.

• Ensure quality customer service & experience
• Guide, coach, & Monitor team of around 25 people along with contact center operation supervision, ensure training need analysis and recommend training to enhance job knowledge.

• Provide highest quality of service to the customers over the phone & email
• Participate in different FGD and UAT session with product team
• Perform other duties as assigned like floor supervision, team captain
• Facilitate team by sharing different updates and changes as team coordinator.

• Inbound and Outbound customer care over phone
• Support to the complaint hotline as a 2nd level agent.

• Doing the preliminary shortlisting and preliminary interview (prescreening interview) to sort out the suitable candidates
• To deal with different procedures for different candidates based upon their residential status during staying in the USA where H1B visa, Green Card Holders, Citizenships are typically included and to be dealt with
• Uploading database on MS Excel for different candidates or consultants and their different employers according to the different client needs.