MD Aminul Islam
Hornsby
Summary
Knowledgeable Sales Consultant with proven ability to drive revenue growth through strategic client relationships and effective sales techniques at Telstra for the last 1.5 years. Leveraged industry insights to consistently exceed sales targets and enhance customer satisfaction. Demonstrated proficiency in negotiation and product knowledge to deliver tailored solutions that meet client needs.Also expertise on the customer service & building strong relationship with the customers & vendors through out the sales & after sales as well.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service & Sales Consultant
Telstra
04.2024 - Current
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Collaborated with team members to create engaging sales presentations for potential clients.
- Assisted in inventory management by tracking product availability and restocking shelves as needed.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Learned effective sales techniques through training sessions and hands-on experience.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Senior Business Development Executive
Delivery Hero
06.2020 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Engineer
Gulf Energy Power
01.2019 - 05.2020
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Collaborated with team members to create engaging sales presentations for potential clients.
- Assisted in inventory management by tracking product availability and restocking shelves as needed.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Learned effective sales techniques through training sessions and hands-on experience.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Customer Service Manager
Grameenphone
10.2015 - 04.2018
- Led customer service team to enhance service delivery and resolve complex inquiries efficiently.
- Developed training programs to improve staff performance and increase customer satisfaction ratings.
- Implemented process improvements that streamlined operations and reduced response times for customer queries.
- Analyzed customer feedback to identify trends, driving strategic initiatives for improved service quality.
- Monitored key performance indicators to track service efficiency and foster continuous improvement strategies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Independent University Bangladesh
Dhaka, Bangladesh09.2019
Skills
- Problem-solving
- Relationship building
- Documentation and record keeping
- Circle time management
- Practical learning
- Leading activities
- Developmental needs
- Goal setting
- Time management
- Critical thinking
- Clear communication
- Team collaboration
- Active listening
- Adaptability and flexibility
- Behavioral management
- Technology integration
- Customer relationship management
- CRM proficiency
- Product and service sales
- Persuasive communication
- Closing techniques
- Strategic planning
- Consultative sales
- Online marketing
- Lead generation
- Sales strategies
- Referral generation
- Cold calling
- Web technologies and services
- Sales analysis
- Customer liaison
- Customer oversight
- B2B sales
- Sales funnel management
- Sales proposal creation
- Territory expansion
- Project management
- Customer relationship building
- Customer service
- Sales consultation
- Customer retention
- Customer success management
- Upselling and cross selling
- Negotiation tactics
- Customer relations
- Complex Problem-solving
- Sales presentations
- Sales development
- Relationship selling
- Customer needs assessment
- Sales closing
- Interpersonal communication skills
- Sales expertise
- Strategy development
- Staff training
- Lead prospecting
- Territory growth
- Process improvement
- Client account management
- Account management
- Business development
- Product promotions
- Contract negotiations
- Network development
- Product merchandising
- Promotional planning
- Account development
- Records management
- Regulatory compliance
- Systems and software expertise
- Proposal development
- Sales strategy development
- Sales forecasting
Certification
1.Bachelor of Electrical & Electronic Engineering
2. Early Childhood Education
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Native or Bilingual
Timeline
Customer Service & Sales Consultant
Telstra
04.2024 - Current
Senior Business Development Executive
Delivery Hero
06.2020 - 12.2023
Sales Engineer
Gulf Energy Power
01.2019 - 05.2020
Customer Service Manager
Grameenphone
10.2015 - 04.2018
Bachelor of Science - Electrical, Electronics And Communications Engineering
Independent University Bangladesh