Summary
Overview
Work History
Education
Skills
Certification
Education Licenses Certificates
Professional Attributes
Experience Extra Curriculum Activities
References
Languages
Timeline
Generic
Md Ashiqul Islam

Md Ashiqul Islam

Belmore,NSW

Summary

Due to completing my Master’s in Social Work in 2025, as a dedicated and compassionate social work student seeking a challenging and rewarding placement opportunity to apply theoretical knowledge and develop practical skills in a dynamic and diverse social work setting. Eager to contribute to the well-being of individuals and communities by providing empathetic support, advocating for social justice, and collaborating with multidisciplinary teams. Committed to fostering positive change and making a meaningful impact through ethical and client-centered interventions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

BP Connect
01.2022 - Current
  • Provide exceptional customer service by addressing inquiries, concerns, and requests from customers in a courteous and professional manner
  • Handle customer transactions, including sales, refunds, and exchanges accurately and efficiently
  • Utilize point-of-sale systems or other relevant technology
  • Ensure customers are informed about loyalty programs or any special offers
  • Address and resolve customer issues and complaints promptly, ensuring customer satisfaction
  • If applicable, manage cash transactions accurately, following established protocols for handling money and maintaining cash registers
  • Identify opportunities to promote additional products or services to customers, contributing to increased sales and customer loyalty
  • Work collaboratively with colleagues and other departments to ensure a seamless customer experience


Team Member

Lucky Hands Convenience Store
10.2022 - 02.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Education

Master of Arts - Social Work

Australian College of Applied Professions
Sydney, NSW
04.2025

Graduate Certificate - Human Services

Australian College of Applied Professions
Sydney, NSW
2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Money handling abilities
  • Follow-up skills
  • Product Knowledge
  • Team Development
  • Building rapport

Certification

  • CHC33015 Certificate III in Individual Support (Ageing/ Disability)
  • HLTAID012 Provide First Aid in an Education & Care Setting

Education Licenses Certificates

  • Master of Social Work (Qualifying), 2025, Australian College of Applied Professions
  • Bachelor of English, 2019, East West University, Bangladesh
  • Working with Children’s Check, Current
  • Criminal History and Police Check, Current
  • Australian Driving Licence: Yes, Class- C

Professional Attributes

  • Demonstrates a positive attitude toward experiential learning.
  • Possesses well-developed verbal and written communication skills.
  • Shows initiative and self-management abilities.
  • Celebrates cultural diversity and inclusion.
  • Fluent in English, Bengali, and Hindi

Experience Extra Curriculum Activities

  • Vice-President, Rotaract Club of East West University, 2017-2018, Support the President in leading the club and assume leadership responsibilities in their absence, Contribute to the planning and execution of club meetings, events, and projects, Assist in recruiting new members and fostering a sense of community within the club & encourage active participation and involvement of all members in club activities, Organize or facilitate workshops, seminars, or events that contribute to the personal and professional development of club members, Actively participate in and contribute to community service projects organized by the club.

References

Sapu Broheir, Manager, BP Connect, Runway, Mascot, Sydney, 0409716887

Languages

Bengali
Native or Bilingual
English
Full Professional

Timeline

Team Member

Lucky Hands Convenience Store
10.2022 - 02.2024

Customer Service Representative

BP Connect
01.2022 - Current

Master of Arts - Social Work

Australian College of Applied Professions

Graduate Certificate - Human Services

Australian College of Applied Professions
Md Ashiqul Islam