Overview
Work History
Education
Skills
Languages
Avaibility
Timeline
Generic

MD ASHRAFUL ALAM

Hurstville

Overview

4
4
years of professional experience

Work History

Information Technology Intern

Janata Bank PLC (ICT Department)
03.2022 - 07.2023
  • Enhanced system efficiency by troubleshooting and resolving hardware and software issues.
  • Streamlined workflow processes for improved productivity through the implementation of IT solutions.
  • Improved network security by conducting regular vulnerability assessments and implementing necessary updates.
  • Provided technical support to end-users, resolving issues promptly and maintaining high levels of customer satisfaction.

Customer Service, Kitchen Hand, and Cleaner

Best Fried Chicken (BFC)
09.2021 - 01.2022
  • Took order from customers and served the food
  • Assisted customers with making menu choices in an informative and helpful fashion
  • Checked with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Checked stock every day and let the manager know if kitchen stuffs are needed so that the daily operation goes smoothly
  • Open and closed store every day.

Customer Assistance & Product Handling

Aarong
11.2019 - 07.2021


  • Improved customer satisfaction by addressing concerns and providing timely resolutions.
  • Reduced wait times for assistance by efficiently managing high-volume call queues.
  • Organized products in the shelves and placed them in the right position for display
  • Always checked the stock and order product at the right time for trouble free operation.

Education

Master of Information Technology -

University of Wollongong
Wollongong, NSW

Bachelor of Science - Computer Science And Engineering

North South University
Dhaka, Bangladesh
01.2023

Skills

  • Customer Service
  • Critical Thinking
  • Adaptability and Flexibility
  • Strong Work Ethic
  • Microsoft Office
  • Kitchen Hand
  • Customer Relation Management
  • Teamwork
  • Time Management

Languages

Bengali (Native)
Native or Bilingual
English
Full Professional
Hindi
Elementary

Avaibility

  • Wednesday (Whole Day)
  • Thursday(Whole Day)
  • Friday(Whole Day)
  • Saturday(Whole Day)
  • Sunday(Whole Day)

Timeline

Information Technology Intern

Janata Bank PLC (ICT Department)
03.2022 - 07.2023

Customer Service, Kitchen Hand, and Cleaner

Best Fried Chicken (BFC)
09.2021 - 01.2022

Customer Assistance & Product Handling

Aarong
11.2019 - 07.2021

Master of Information Technology -

University of Wollongong

Bachelor of Science - Computer Science And Engineering

North South University

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MD ASHRAFUL ALAM