Ataur Rahman
Baulkham Hills
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Uses independent decision-making skills and sound judgment to positively impact organisation success.
Overview
3
3
years of professional experience
Work History
Service Officer (APS3)
Services Australia
11.2023 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Streamlined service processes for increased efficiency and improved customer experience.
- Educated families and community members about domestic violence and impact on children.
- Mentored junior staff members, contributing to their professional development within the field of social services.
Employment Mentor
AMES Australia
07.2022 - Current
- Strengthened communication skills through regular interactions with others
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Identified issues, analyzed information and provided solutions to problems
- Developed strong organizational and communication skills through coursework and volunteer activities
- Delivered services to customer locations within specific timeframes
- Proved successful working within tight deadlines and a fast-paced environment
- Self-motivated, with a strong sense of personal responsibility
- Used critical thinking to break down problems, evaluate solutions and make decisions
Administration Intern
Settlement Services International
04.2022 - 06.2022
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
- Created organized filing system to manage department documents
- Maintained personnel records and updated internal databases to support document management
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Improved office operations by automating client correspondence, record tracking and data communications
Education
Certificate III - Community Service
TAFE, NSW
Granville, NSW12.2021
Certificate III - Business Administration
TAFE, NSW
Granville, NSW04.2021
Certificate IV - Government
TAFE, NSW
Kogarah, NSW12.2020
Skills
- Customer Support
- Administrative and Office Support
- Customer Data Confidentiality
- Understanding Customer Needs
- Time Management
- Microsoft Word and PowerPoint
- Managing Multiple Tasks
- Collaboration and teamwork
- Application processes
- Problem-solving
- Client screening
Timeline
Service Officer (APS3)
Services Australia
11.2023 - Current
Employment Mentor
AMES Australia
07.2022 - Current
Administration Intern
Settlement Services International
04.2022 - 06.2022
Certificate III - Business Administration
TAFE, NSW
Certificate IV - Government
TAFE, NSW
Certificate III - Community Service
TAFE, NSW
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