MD ATIQUL ALAM
Summary
Highly motivated Operation Specialist with extensive customer service and warehousing experience. Outgoing professional with track record of driving increased revenue, improving customer experience and elevating company profile with targeted markets. Consistently recognized for outstanding performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Specialist, Supply Chain Operations
FedEx Logistics
05.2021 - Current
- Solicit customer feedback, determine action, and inform management accordingly
- Communicate with functional management to resolve service issues
- Serve as primary point of contact for selected customer accounts to complete special projects requiring coordination and communication between departments and within work group
- Assist managers to maintain performance goals to enrich customers experience with Federal Express, foster loyalty, and generate new revenue streams
- Compile reports, vendor performance, accuracy and error reports and assist managers in determining and executing individual action plans to improve productivity and service levels
- Follow policies and procedures; execute action plans for process improvement to achieve corporate service performance goals and ISO standard
- Train vendors/alliances/partners as appropriate; liaise with alliance and business partners to address customer issues/complaints to ensure service level to customers
- To be responsible for special projects as assigned by Company.
Operation Support Agent
FedEx Express
07.2020 - 05.2021
- Supporting station agents with inbound and outbound freights
- Aid to PCRs and customers
- Help with allocating same day and or international freight pick ups to couriers
- Work with export team to smoothly run the export operation for outbound freights
- Look after the FSC for customer collections.
Station Agent
Federal Express
04.2019 - 07.2020
- Answering inbound calls from customers regarding packages and supplies
- Making outbound calls to customers, helping with suitable arrangements for package delivery and pick ups
- Package updating using multiple platforms
- Proving support to couriers
- Package tracing, communicate with operation managers, dispatch, couriers, and other departments regarding disputes
- Research undelivered packages, making contacts with shippers for more info or instructions
- Arranging paperwork for RTS and Destroy packages, scanning and repackaging
- Booking agents for ODA deliveries and pickups
- Data entry to system for customers requests regarding future deliveries or pickups
- Gatekeeping, equipment control and label makings for various equipment
- Warehouse duties, running sort belts, helping with package movements within various channels
- Provide customer service at the FedEx Ship Centre (FSC) for self-pickup customers
- Various admin duties, reply to emails, banking, updating fuel logs and vehicle information on the system.
Courier
FedEx
04.2016 - 04.2019
- Perform the delivery tasks and pick-up of customer material in a polite, resourceful, and professional manner
- Load and unload a delivery van through a variety of mechanisms
- Operate vehicle for the delivery of mail, supplies, products, and materials
- Ensure documents and packages are delivered and entered accurately
- Perform warehouse duties
- Communicate with dispatch through a power pad device
- Maintain route supply inventory to ensure prompt delivery of products to customers
- Provide basic customer service by giving required information.
Croupier
The Star Casino
11.2013 - 08.2015
- Stand behind a gaming table and deal the appropriate number of cards to each player
- Pay winnings or collect losing bets as established by the rules and procedures of a specific game
- Conduct gambling games such as dice, roulette, cards, or keno, following all applicable rules and regulations
- Exchange paper currency for playing chips or coin money
- Start and control games and gaming equipment and announce winning numbers or colors
- Inspect cards and equipment to be used in games to ensure that they are in good condition
- Open and close cash floats and game tables
- Answer questions about game rules and casino policies
- Refer patrons to gaming cashiers to collect winnings
- Receive, verify, and record patrons' cash wagers
- Work as part of a team of dealers in games such as baccarat or blackjack
- Prepare collection reports for submission to supervisors.
Receptionist
Parramatta City Motel
03.2010 - 11.2013
- Responsible for managing guests check ins and check outs
- Make and confirm reservations over the phone, email, and fax
- Cash handling, banking
- Processing credit card transactions / payments, including use of EFTPOS machine
- Review accounts and charges with guests during the check out process
- Maintaining guest accounts, privacy, and confidentiality
- Record guest comments or complaints, referring customers to managers as necessary
- Date-stamp, sort, and rack incoming mail and messages
- Answer inquiries pertaining to motel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Education
Certificate IV in Banking Services -
TAFE, Australia
12.2012
Bachelor of Commerce (Accounting) -
University of Ballarat, Victoria, Australia
09.2010
Advance Diploma of Accounting -
Australian institute of Commerce & Language, Sydney, Australia
11.2008
HSC -
Notre Dame College, Dhaka Bangladesh
05.2004
SSC -
St. Gregory's High School, Dhaka Bangladesh
06.2002
Skills
- Business Acumen
- Organizational Skills
- Team Leadership
- Process Improvement
- Performance Measurement
- Data Analysis
- Adaptability
- Strategic Planning
- Attention to Detail
- Time Management
- Project Management
- Inventory Control
- Relationship Building
- Exceptional Customer Service
- Excellent People Skills
Accomplishments
- Graduate Emerging Leaders Program-Nominated and selected by upper leadership to attend a six month Leadership development program. Completed essential training in business acumen, QDM, LPSP, DISC, effective communication, leading through change, delegation, emotional intelligence and more.
- Awarded “Bravo Zulu (BZ)” in 2023 for outstanding performance and achievement in "Multipack Repack Project".
- Awarded “Bravo Zulu (BZ)” in 2021 for going above & beyond, providing crucial service to the customer during COVID pandemic.
- Increased productivity in warehouse operation/activities by implementing several process improvements.
- Used Microsoft Excel to develop in-house purchase order template and spreadsheets.
- Project Developments - Collaborated with team of 7 in the developments of Repack, TMS, Hachiko Migration.
References
Will be please to provide upon request
Certification
- First Aid Certified
- Certified Dangerous Goods specialist
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Associate Specialist, Supply Chain Operations
FedEx Logistics
05.2021 - Current
Operation Support Agent
FedEx Express
07.2020 - 05.2021
Station Agent
Federal Express
04.2019 - 07.2020
Courier
FedEx
04.2016 - 04.2019
Croupier
The Star Casino
11.2013 - 08.2015
Receptionist
Parramatta City Motel
03.2010 - 11.2013
Certificate IV in Banking Services -
TAFE, Australia
Bachelor of Commerce (Accounting) -
University of Ballarat, Victoria, Australia
Advance Diploma of Accounting -
Australian institute of Commerce & Language, Sydney, Australia
HSC -
Notre Dame College, Dhaka Bangladesh
SSC -
St. Gregory's High School, Dhaka Bangladesh
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