Md Azzad Ali
Supervisor
Sydney
Summary
Dynamic leader with a proven track record at El Jannah, enhancing team productivity and customer satisfaction through strategic planning and effective communication. Excelled in staff development and process improvement, achieving significant enhancements in operational efficiency. Skilled in multitasking and team collaboration, adept at fostering a results-driven environment. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
3
3
years of professional experience
Work History
Supervisor
El Jaanah
01.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Team Leader
El Jannah
04.2023 - 03.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Customer Service
El Jannah
09.2022 - 08.2023
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Described product and service details to customers to provide information on benefits and advantages.
Education
Bachelor of Science - Bachelor Information Technology
Crown Institute of Higher Education
Sydney, NSW 04.2001 -
Skills
Staff Management
Timeline
Team Leader
El Jannah
04.2023 - 03.2024
Customer Service
El Jannah
09.2022 - 08.2023
Supervisor
El Jaanah
01.2022 - Current
Bachelor of Science - Bachelor Information Technology
Crown Institute of Higher Education
04.2001 -
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