Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Md Erteza Zaman

Lakemba,NSW

Summary

Proven ability to enhance guest experiences and improve service quality, demonstrated during tenure at Lalbag Tehari. Excelled in guest relations management and cleanliness, boosting customer satisfaction. Skilled in order taking and fostering warm customer relationships, significantly improved students' English proficiency as a dedicated tutor.

Overview

2
2
years of professional experience

Work History

Salesperson

Munama Garments
12.2023 - 03.2024
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Restaurant Waiter

Burger Station
01.2023 - 03.2023
  • Maintained clean and organized dining areas for optimal guest experience.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Worked effectively in fast-paced environments.

English Tutor

03.2022 - 02.2023
  • Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
  • Improved students' written and verbal English skills through personalized learning programs.
  • Taught students study techniques and strategies for succeeding on grammar and composition tests.
  • Developed personalized tutoring sessions based on student needs, leading to improved academic performance.

Education

Bachelor of Science - Information Technology

Macquarie University
Sydney, NSW
08.2027

High School Diploma -

Scholars' School And College
Dhaka, Bangladesh
11.2023

Skills

  • Order Taking
  • Cleanliness
  • Service Quality
  • Table Setting
  • Guest Relations Management
  • Item promotion
  • Product Knowledge
  • Adaptability

Languages

English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Urdu
Intermediate (B1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Salesperson

Munama Garments
12.2023 - 03.2024

Restaurant Waiter

Burger Station
01.2023 - 03.2023

English Tutor

03.2022 - 02.2023

Bachelor of Science - Information Technology

Macquarie University

High School Diploma -

Scholars' School And College

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Md Erteza Zaman